Short Facts
- Remote, Middle East
- Customer Service
- Permanent Position
Your collaboration
- Insuring/increasing customer satisfaction through effective complaints handling and periodic customer care visits
- Provide scheduled preventive maintenance service to the customer and conduct periodic customer care visits to monitor product performance and customer satisfaction
- Train Swisslog customers on system and light maintenance operations and identify opportunities to add value to the customer installation
- Report product quality issues to Customer Service Manager and of any problems that arise within their area of responsibility
- Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, as well as start-up logs are properly filled out and processed in a timely manner
Your competence
- B.S Degree in Mechatronics or Electronic Engineering
- Related experience or job equivalent
- Ability to read blueprint, schematics and wiring diagrams to extract necessary technical information
- Computer software and hardware literate with Windows Application experience
- Exceptional interpersonal skills and communication skills
- Fluent in written and spoken English
- Drivers license
Clarity on your path
At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.