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Form of workJob Description
With over 100 years of combined expertise, Heubel Shaw develops and deploys custom material handling solutions for the world's most trusted companies. As a certified Raymond dealer, we offer new and pre-owned lift trucks and forklifts, parts, storage solutions, integrated systems, fleet management and other services to support our client's operations.
We offer competitive pay, PTO/paid holidays, medical/dental/vision, retirement matching, tuition reimbursement, comprehensive training, and a variety of opportunities for professional growth.
Duties and Responsibilities:
· Coordinate the scheduling of work load, dispatching service technicians, and responding to incoming Customer Service calls.
· Provide technicians with technical support, working with manufacturers to resolve technical issues.
· Review all work orders for completion, determining customer charges / coding and warranty administration.
· Process administrative paperwork to support the department, i.e. time cards, s207 reports, and installations.
· Coordinate parts procurement with parts department, insuring timely and complete support for both the customer and the technician.
· Work with the sales department to insure the smooth installation of equipment.
· Promote safe operating practices, insuring a safe work environment within the department and throughout the workplace.
· Assist the service administrator with invoicing and clerical tasks when needed, striving to keep Work in Process to a minimum.
· Various additional responsibilities and special projects as assigned by upper management.
· Work with all departments and employees to insure quality of Customer Service.
Ideal candidate will possess:
-Experience dispatching and scheduling technicians
-Experience scheduling work orders in the industrial or material handling space
Minimum Qualifications:
-1+ years experience with Customer Service/customer interfacing
-Experience scheduling maintenance, troubleshooting, or technical services
