Dispatcher/Customer Service

We are a busy and growing towing company, looking for a dependable and organized dispatcher!

This position has Morning and Night Shifts available.

Light Experience Preferred Not Required; Ready For Immediate Start

As a dispatcher, you will be responsible for working without drivers and help coordinate our fleet of tow trucks. You will also be the first point of contact for our customers, ensuring they receive the highest level of customer service.

Duties:

• 5 days of 8-12 hour shifts. Must be willing to work alternate shift when needed.
• Dispatchers duty is to take calls from customers and dispatch them to drivers in an appropriate and efficient manner.
• Dispatchers also assist with vehicle and impound releases at the release window.
• Duties of dispatchers are to be the first contact of information from the customers, to appropriately handle each situation that arises and put their best effort forward to satisfy customer needs and expectations.
• Assist in the collection of tow bills, and applying to customers account.

Requirements

• 1 to 3 years dispatching experience
• type 40 to 45 wpm
• Communication Skills: You will be listening and speaking to people by radio and phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
• Ability to Multitask: Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need. There are multiple duties of the job as far as towing scheduling, vehicle releases, as well as other duties as assigned.
• Problem-Solving Skills: You will need to be able to prioritize the most important situations, and think quickly on your feet.
• Availability :We are a 24 hour 365 Towing and Transportation company hiring for all shifts.
• Drug screen

Feel Free to come in to our office for immediate interview!! 1119 E Old Hickory Blvd. Nashville, TN 37209

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Accounting: 2 years (Preferred)
• Dispatching: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person