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SalarySalary Range: USD $20.50/Hr. - Posting Timeline:
This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.
Benefits:
All Crew Members
Applications are accepted by the date below, which may be updated if the hiring timeline is extended.
2/28/2024
Overview:The role of the Customer Service Coordinator/Greeter is to provide excellent Customer Service to Natural Grocers customers. The Customer Service Coordinator/Greeter will greet customers as they enter and leave the store, thank customers for shopping with us as they exit the store and clean used shopping carts and hand baskets.
Responsibilities:- Provide world class Customer Service to all customers
- Greet and welcome customers as they enter the store
- Provide customers general direction to product and department location
- Answer customer questions or direct them to someone who can
- Direct customers with returns
- Inform customers of upcoming events by offering event literature and inviting them to attend
- Offer customers a Health Hotline magazine and informs them of current or upcoming promotions.
- Offer free samples to customers and directs them towards other instore samples.
- Assist with carry-outs.
- Be aware of lines at registers and page for help if needed.
- Provide restroom code to customers as needed
- Inform customers about {N}Power Rewards Program, and assists with sign up prior to checkout
- Identify and assess customers’ needs to achieve satisfaction
- Sharing our appreciation for our customers business’
- Inquiring if the customer was able to find everything they were looking for or if they require additional assistance
- Calling a Crew member to assist customers with finding items as needed
- Maintain a clean and inviting entry way
- Keep automatic door track free of rocks and debris
- Keep entry way clear of tripping hazards
- Clean up any trash and debris in the entry way
- Keep interior entry way floor clear of water during inclement weather
- Communicate with store management when shoveling or salting is needed during inclement weather
- Maintain shopping carts and hand baskets
- Offering shopping carts and hand baskets to customers
- Returning the Amigo Cart after use
- Ensuring the Amigo Cart is charging when not in use
- Gathering and stacking hand baskets to avoid any tripping hazards
- Gathering and organizing carts in the entry way
- General cleaning as needed
- Alert store management to issues at the front-end of the store
- Assist customers with complaints by directing them to store management
- Provide world class Customer Service to all customers
Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.
Qualifications:1. Prior Customer Service experience preferred
2. Must have a friendly, enthusiastic, and kind approach to Customer Service
3. Excellent Customer Service skills
4. Excellent Communication skills
5. Ability to work at front-end of the store in varying temperatures
6. Able to sit and stand for long periods of time as needed
7. Able to work independently
8. Able to successfully multitask
9. Good interpersonal skills
10. Ability to show empathy when dealing with upset customers
11. Attentive and assertive
12. Flexible Schedule
2. Must have a friendly, enthusiastic, and kind approach to Customer Service
3. Excellent Customer Service skills
4. Excellent Communication skills
5. Ability to work at front-end of the store in varying temperatures
6. Able to sit and stand for long periods of time as needed
7. Able to work independently
8. Able to successfully multitask
9. Good interpersonal skills
10. Ability to show empathy when dealing with upset customers
11. Attentive and assertive
12. Flexible Schedule
This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Manager and/or other Store Support Center manager that might not be listed in this job description.
Benefits:
Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future:
All Crew Members
- Birthday Bonus Pay
- Vitamin Bucks (up to $2,080 earned as store credit annually)
- Holiday Pay for 5 Holidays – Stores Closed
- Paid Time Off (sick days and vacation) that Increases with Tenure
- Paid Nutrition Education
- good4u Crew Member Discount
- {N}power Program (customer appreciation and rewards program)
- Regular, Scheduled Pay Increases
- Advancement Opportunities and Career Development
- Health and Wellness Program
- Employee Assistance Program (EAP)
- Employee Referral Program
Full-Time Crew Members (30+ hours/week)
- Medical, Dental and Vision Insurance
- Paid Parental Leave
- Paid Medical Leave (through company paid short-term disability insurance)
- Company Paid Short-Term Disability Insurance
- Company Paid Life Insurance
- Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
- Retirement Savings Plan (401k) with discretionary Company Match
- Healthcare and Dependent Care Flexible Spending Account (FSA)
- Health Savings Account (HSA) with Company Match
Diversity Statement
At the heart of Natural Grocers' commitment to our community and crew is this belief: All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.
At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.
