Customer Service Consultant On Site

Benefits:

• Company parties
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Signing bonus
• Training & development

Eminence Relations Inc is dedicated to providing exceptional Customer Service, and we are seeking a skilled and empathetic Customer Service Consultant to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients. If you have a strong Customer Service background, excellent communication skills, and a genuine desire to help customers, we encourage you to apply for this critical role within our organization.
Before applying:
- Must be at least 18 yrs of age
- Must live in Houston
- Must not have any criminal record less than 7 yrs ago, misdemeanor is okay
Key Responsibilities

• Issue Resolution: Effectively resolve customer issues and complaints, demonstrating empathy, patience, and a solutions-oriented approach to ensure customer satisfaction and retention.
  
• Product Knowledge: Maintain a comprehensive understanding of our products and services, staying updated on any changes or enhancements, and effectively communicating this information to customers.
  
• Relationship Building: Cultivate positive and enduring relationships with customers, striving to understand their needs and preferences to provide tailored and personalized solutions.
  
• Documentation and Reporting: Accurately document customer interactions and inquiries, and provide detailed reports on customer feedback, recurring issues, and suggestions for improvement to the management team.
  
• Process Guidance: Guide customers through various processes, such as account setup, troubleshooting, and returns, ensuring that they have a seamless and positive experience throughout their journey with our company.
  
• Cross-Departmental Collaboration: Collaborate with other departments, including sales and product development, to communicate customer feedback, contribute to the development of customer-centric strategies, and improve overall customer satisfaction.
  

Qualifications:

• Bachelor's degree or equivalent experience in a relevant field but NOT required
• Proven experience in a Customer Service role, demonstrating exceptional communication and problem-solving skills.
• Empathetic and patient approach to customer interactions, with the ability to remain calm and courteous under pressure.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Familiarity with Customer Service software and tools.
• A genuine passion for helping customers and a commitment to delivering outstanding service.
• Ability to adapt to a fast-paced and dynamic work environment.
• Knowledge of Customer Service best practices and a dedication to continuous improvement.
• Excellent teamwork and collaboration skills.