Address
Form of work
SalaryPosition Information
Working Title of Vacant Position
Customer Service Clerk I
Job Type
Full Time
Posting Type
Public
Number of Vacancies
1
Department
PUBLIC UTILITIES
Division
PUB UTIL BUS/CUST SVC
Requisition Number
2023484P
Number of hours worked per week
40
Work Schedule
Monday thru Friday
8:00 a.m. – 5:00 p.m.
8:00 a.m. – 5:00 p.m.
Work Site Location
Chesapeake, VA 306 Cedar Rd., City Hall Bldg 2nd Flr PU
Position Driving Requirement
N - Never
Pay Grade
GE02
Pay Basis
Semi-Monthly
Advertised Salary
$33,981 – $44,573 starting annual salary
(salary depends on experience and qualifications)
(salary depends on experience and qualifications)
Job Description
Seeking a highly motivated Customer Service-oriented individual to assist customers with water and sewer accounts. Interpersonal skills include positive interaction with co-workers and customers via telephone, internet and in person. The ability to stay calm under pressure and provide exceptional Customer Service is also required.
Job duties of a Customer Service Clerk I include the ability to assist and effectively communicate with utility customers; prepare work orders for new service and termination of service; conduct in-depth review of meter readings, water consumption, and their corresponding bill details. Duties also include the review of adjustments and performance of mathematical computations with accuracy.
Also required of a Customer Service Clerk I is the ability to answer an average of 60 telephone calls per day, accept payments in forms of cash, check and money order, file paperwork and balance cash drawer with 100% accuracy.
Customer Service Clerk I must have the ability to use the following equipment, computer, telephone (in automatic call distribution system), 10-key calculator, copy machine, and fax machine.
Embraces the City’s C.A.R.E.S. (Courtesy, Attentiveness, Responsiveness, Empowerment and Stewardship) standards. Other duties as assigned by supervisor.
As condition of employment, the selected applicant will be required to be available and respond to City emergency situations as designated by the Director of Public Utilities.
Job duties of a Customer Service Clerk I include the ability to assist and effectively communicate with utility customers; prepare work orders for new service and termination of service; conduct in-depth review of meter readings, water consumption, and their corresponding bill details. Duties also include the review of adjustments and performance of mathematical computations with accuracy.
Also required of a Customer Service Clerk I is the ability to answer an average of 60 telephone calls per day, accept payments in forms of cash, check and money order, file paperwork and balance cash drawer with 100% accuracy.
Customer Service Clerk I must have the ability to use the following equipment, computer, telephone (in automatic call distribution system), 10-key calculator, copy machine, and fax machine.
Embraces the City’s C.A.R.E.S. (Courtesy, Attentiveness, Responsiveness, Empowerment and Stewardship) standards. Other duties as assigned by supervisor.
As condition of employment, the selected applicant will be required to be available and respond to City emergency situations as designated by the Director of Public Utilities.
Required Qualifications
VOCATIONAL/EDUCATIONALREQUIREMENT:
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.
EXPERIENCEREQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.
SPECIALCERTIFICATIONSANDLICENSES:
None
SPECIALREQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education.
EXPERIENCEREQUIREMENT:
In addition to satisfying the vocational/education standards, this position requires a minimum of three months of related, full-time equivalent experience.
SPECIALCERTIFICATIONSANDLICENSES:
None
SPECIALREQUIREMENTS:
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
Preferred Qualifications
- Prior experience working with state-of-the-art Customer Service management systems.
Posting Detail Information
Job Open Date
03/29/2024
Job Close Date
04/07/2024
Open Continuous
No
Special Instructions to Applicants
Thank you for your interest in a career with the City of Chesapeake! We are an exceptional place to live, learn, work, farm and play.
Please read the following instructions to ensure successful submittal of your application. Applications are only accepted through the online job portal. Persons requiring accommodations, please contact City of Chesapeake’s Human Resources Department at (757) 382-6492.
- Applications must contain your complete work history including job duties, dates of employment (start and end dates), hours worked, and employees supervised, if applicable.
- Application questions marked with an *asterisk are required and must be answered in order to complete the application.
Failure to submit a complete application may result in loss of consideration.
ADA Checklist
Overall Physical Strength Demands
Overall Physical Strength Demands
S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Standing
Rarely- Less than 1 hour per week.
Sitting
Continuously- 2/3 or more of the time.
Walking
Rarely- Less than 1 hour per week.
Lifting
Rarely- Less than 1 hour per week.
Lifting Amount
Exerting up to 10 lbs
Carrying
Rarely- Less than 1 hour per week.
Carrying Weight
Exerting up to 10 lbs
Pushing/Pulling
Rarely- Less than 1 hour per week.
Pushing/Pulling Weight
Exerting up to 10 lbs
Reaching
Occasionally- Up to 1/3 of the time.
Handling
Occasionally- Up to 1/3 of the time.
Fine Dexterity
Occasionally- Up to 1/3 of the time.
Kneeling
Rarely- Less than 1 hour per week.
Crouching
Rarely- Less than 1 hour per week.
Crawling
Never- Never occurs.
Bending
Rarely- Less than 1 hour per week.
Twisting
Rarely- Less than 1 hour per week.
Climbing
Rarely- Less than 1 hour per week.
Balancing
Rarely- Less than 1 hour per week.
Vision
Continuously- 2/3 or more of the time.
Hearing
Continuously- 2/3 or more of the time.
Talking
Continuously- 2/3 or more of the time.
Foot Controls
N = Never
Machines, Tools, Equipment and Work Aids Used
Computer, wireless headset, 10-key calculator, copier/fax machine
Protective Equipment Required
Mask Wearing
Health and Safety
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Mechanical Hazards
N = Never
Chemical Hazards
N = Never
Electrical Hazards
N = Never
Fire Hazards
N = Never
Explosives
N = Never
Communicable Diseases
N = Never
Physical Danger or Abuse
N = Never
Other
If Other, Description
Environmental Factors
D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never
Dirt and Dust
W = Several Times Per Week
Extreme Temperatures
N = Never
Noise and Vibration
N = Never
Fumes and Odors
N = Never
Wetness/Humidity
N = Never
Darkness or Poor Lighting
N = Never
Primary Work Location
Office Environment
Non-Physical Demands
C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.
Time Pressures
Continuously- 2/3 or more of the time.
Emergency Situations
Rarely- Less than 1 hour per week.
Frequent Change of Tasks
Occasionally- Up to 1/3 of the time.
Irregular Work Schedule/Overtime
Rarely- Less than 1 hour per week.
Performing Multiple Tasks Simultaneously
Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team
Continuously- 2/3 or more of the time.
Tedious or Exacting Work
Continuously- 2/3 or more of the time.
Noisy/Distracting Environment
Frequently- From 1/3 to 2/3 of the time.
Other
If Other, Description
Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)
Yes. All tasks as needed
Professional References
Professional References
Please provide contact information for professional references.
Minimum Requests
2
Maximum Requests
4
