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SalaryWho we are:
VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. Since it was founded, VBG has helped more than 35,000 Veterans with their VA (Veteran Affairs) disability claims. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers.
What we are looking for:
We are looking for a Document Processing Specialist who is a committed and dependable individual possessing excellent customer service, communication, and organizational skills. This role requires strong time management and the ability to follow through on time-sensitive tasks. This role requires performing critical tasks, including the management of correspondence. Client follow-up and tracking will be required by this position to complete the mailing of claims, SF180s, and initial documentation.
In this position you will communicate effectively and professionally in writing, over the phone, and in person with a diverse group of internal and external callers and visitors. The Document Processing Specialist must be able to implement and support change and promote a positive team atmosphere.
What we offer:
We invest in our people, supporting their growth through mentorship and professional development. We strive to offer work-life balance, creating a business culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:
- Compensation: $20.00 per hour
- Work/life balance: We offer a Monday – Friday 8 a.m. to 5 p.m. schedule.
- Benefits: Choice of Medical, Vision, and Dental plans with company premium contributions, accrual of 40 hours of PTO (Paid Time Off) & 40 hours of sick time annually, 8 paid holidays plus a floating holiday, 401k with company match after 90 days. Metric-driven bonus and many other benefits.
- Growth and Development: In-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.
Education and Previous Work Experience:
High School Graduate
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- High Attention to Detail
- Verifying the accuracy of client information and obtaining missing information.
- Coordinate with internal teams to ensure all required documents are complete and accurate.
- Reconcile or note and report discrepancies found in documentation and claims.
- Efficient handling of time-sensitive and confidential materials.
- Maintains confidentiality of client records.
- Observe HIPPA compliance.
- Use logic, critical thinking, and reasoning to identify the strengths and weaknesses of alternative solutions to problems.
- Corresponding with clients via phone and e-mail
- Reviewing details of forms for signatures
- Keeps supervisors and managers abreast of workflow influxes and variances.
- mentation.
- Prepares incoming/outgoing documents and mail for distribution.
- Work on multiple projects simultaneously and take them to completion.
- Processes, packages, and claims for mailing to the VA daily and weekly.
- Completes any additional duties accurately and timely as assigned by the supervisor.
Qualifications or Competency:
- Proficient multi-tasking and prioritization skills
- Excellent internal and external customer service skills
- Superlative attention to detail
- Ability to interact with customers and business partners professionally.
- Ability to maintain focus and professionalism in high-pressure situations.
- Proficient computer skills and type 30+ WPM
- Microsoft Office proficiency
- Ability to work independently or in a team environment.
- Articulate with excellent telephone etiquette and active listening skills.
- Strong work ethic with a customer-centric focus
- Ability to demonstrate personal credibility and effectiveness.
- Metrics-focused and welcomes constructive feedback.
- Willingness to embrace change and successfully implement new approaches and ideas.
About Veteran Benefits Guide:
Veteran Benefits Guide was founded by former United States Marine, Joshua Smith. Josh was employed by the Veteran Benefits Administration (VA) as a Rating Veteran Service Representative (Rater). While working in this capacity Josh was thoroughly trained on the VA’s Disability Compensation System. During his tenure at the VA, he discovered many inefficiencies in the way Veterans' disability ratings were evaluated. He witnessed firsthand how the VA’s method of deciding Veterans’ disability ratings was heavily flawed and designed a system to address those deficiencies. Recognizing the need to provide Veterans a better option for processing their VA disability claims, Josh set out to create a means to expedite them through the VA claim process while also obtaining the benefits Veterans deserve. Years later, VBG has successfully guided over 10,000 Veterans with submitting their VA disability claims, resulting in substantially increased compensation benefits for their disabilities which are related to active duty service.
