Customer Service Clerk

Cerro Fabricated Products LLC
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Answers routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior Customer Service representatives. Typically has 0-2 years of experience and works under close supervision. Incumbents working in a call center environment should be matched to call center positions instead of this role. Match only non-exempt incumbents to this position.
The Customer Service Clerkrole at Cerro Fabricated Products carries out all the functions related to dealing with the customers professionally and efficiently with updates on the status of their orders and shipping information whenever necessary. They enter new customer orders into the CFP database and provide status updates to the customers after receiving acknowledgement dates from production control and production management. The Customer Service Clerk must have the ability to work diligently to help maintain smooth Customer Service operations. The ideal candidate will also be familiar with office equipment and procedures and be reliable and hardworking with great communication skills.
Essential Functions:

• Accurate and timely follow up with customers on new or existing orders.
• Maintains orders and ship dates in the CFP database.
• Must be able to communicate with customers on the phone and email acknowledging ship dates for orders.
• Works with sales account managers, production managers, and shipping to ensure timely shipments.
• Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.
• Ability to prioritize work and time management skills.
• Paying attention to detail and accuracy.
• Customer service oriented.
• Performs all other related duties as assigned.
• Works well under pressure.
• Able to handle conflicting priorities.

Requirements:

• Proven experience in a clerical position.
• Familiarity with office procedures.
• Working knowledge of office devices and processes.
• Strong knowledge of MS Office.
• Excellent communication skills.
• Good interpersonal skills.
• Very good organization and multi-tasking abilities.
• High school diploma.

Cerro Fabricated Products is an Equal Opportunity Employer M/F/V/D to apply.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.