Customer Service Center Rep - Safety Harbor

BayCare is currently in search of our newest Team Member who is passionate about providing outstanding Customer Service to our community. BayCare’s top priority is the health and well-being of our communities as Tampa Bay's leading multi-specialty group with more than 600 providers practicing 45 specialties in over 175 outpatient locations throughout the Tampa Bay and west central Florida regions.

This Entry Level Customer Service Center Specialist is responsible for:

• Supporting the physician's office health care team, schedules patient appointments, assists with patient inquiries, may arrange for other procedures, laboratory and consultations with referral doctors, serves as the initial point of contact for all BayCare Health System marketing activities and physician referral efforts.
• Responsible for quickly determining the needs of the customer.
• Other marketing and non-marketing related duties as assigned.
• Required specific skills include: Active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated calls to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgement; able to type 40-45 WPM <2 errors.

***This is a hybrid position***

Required Education:

• High School or Equivalent; Preferred - Associates - Related Field

Preferred Experience:

• Call Center
• Medical Front Office
• Fluent bilingual Spanish-English reading, writing, and speaking skills

Facility:

BayCare Health System, Heart And Vascular MC-BMG

Location: Mease Countryside Med Arts Building

Status: Full Time, Exempt: No

Shift Hours: 8:00 AM - 4:30 PM

Shift: Shift 1

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Hybrid

Equal Opportunity Employer Veterans/Disabled