Customer Service - Birmingham

We’re seeking a pleasant, outgoing Customer Service representative that can help our customers with product questions quickly and efficiently. By addressing customer problems and product difficulties, as well as communicating in a professional and friendly manner, the Customer Service associate will play an important role in client retention.

You’ll use your multitasking abilities to listen to and chat with clients while navigating computers and typing call documentation. You’ll be able to acquire the confidence and trust of your customers quickly. To succeed in this job, you must be able to retain a thorough understanding of goods and services and be an excellent communicator. Detail-oriented candidates are the best candidates.

Customer Service Associate Duties & Responsibilities:

• Attending training seminars to expand product knowledge and improve Customer Service abilities.
• Answering client questions by phone, walk-in, mail, fax, and email.
• Incoming calls are processed and logged into the CRM system.
• Identifying the requirements of the consumer.
• Inquiries are forwarded and escalated to the appropriate people and departments.
• Contacting consumers to provide timely updates on the status of their inquiries.
• Customer service is second to none.
• Customer information is updated as needed.
• Information confidentiality must be maintained.
• As needed, perform other responsibilities.

Customer Service Associate Requirements:

• A high school diploma, a GED, or an appropriate equivalent is required.
• 1+ years of experience in Customer Service, ideally in a related industry.
• Successful completion of the training offered.
• Computer proficiency is required.
• CRM experience is desirable.
• MS Office suites are second nature to me.
• Excellent phone manners.
• Outstanding verbal and written communication abilities.
• Strong interpersonal skills.
• Ability to sit at a workstation for extended periods of time