Customer Service Associate

Denver Beverage & Denver Refreshment Services is a family owned and operated business founded in 1986. Our Mission is to provide our business partners with exceptional service, high quality beverages, and supplies that help them succeed. We are committed to delighting our clients and their customers while creating opportunities for our valued, caring employees. Deliver outstanding results by establishing a culture of exceptional execution and rewarding those who create great outcomes.

Our Core Values are:

• Deliver Outstanding Customer Service at every level
• Expect excellence from our Team
• Never stop learning
• Value Integrity and hard work
• Embrace diversity and inclusivity
• Recognize Achievement

As the Customer Service Associate you will work closely with our customers to deliver outstanding customer experience. In addition to this, you will support the following functions in the day to day work.

• Be first responder to incoming telephone calls, and transfer to appropriate person.
• Entering Sales Orders
• Assist customers that call in orders
• Post Will Call transactions
• Help on outbound calls as needed
• Assist walk in customers with orders
• Send out requested invoices
• Deposit checks via check machine
• Order supplies

Additionally, you will also assist with various projects and daily administrative needs.

Qualifications / Skills:

• Attention to detail
• Thoroughness
• Organization
• Analyzing information
• PC proficiency
• Data entry skills
• General math skills
• Customer service skills

Education, Experience, and Licensing Requirements:

• High school diploma, GED, or equivalent required
• Bachelor’s degree a plus
• Previous Customer Service experience required

Job Type: Full-time

Salary: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance