Address
Form of work
SalaryJob Title: Technical CSR I
Location: South Jordan, UT 84095
Duration: 3 Months (Potential to convert Full time)
Job Overview:
Provides software support to clients via phone, email, and chat. Through the logging of issues and interactions into a customer relationship management system, we help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.
Preferred typing speed of 40+ words per minute.
Minimum one year of work experience in a medical office or call center environment, Customer Service, IT, or support desk role.
Basic computer skills and ability to troubleshoot multiple browsers.
Excellent verbal and written communication skills, particularly phone and email correspondence.
Ability to work through difficult or emotional customer situations.
Ability to analyze information and use logic to address client issues and problems.
Ability to work independently using knowledge base resources.
High school diploma or equivalent required.
Job Type: Contract
Salary: Up to $18.00 per hour
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
