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SalaryJob Summary:
The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
Supervisory Responsibilities:
None
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Knowledge of, or ability to learn, product, service, or area of Customer Service specialization.
Education and Experience
- 2 years of Customer Service experience
- 2-3 years of inside sales experience required.
- 2 years of order management experience
- High school diploma or equivalent
Physical Requirements: Working conditions consist of an in-office environment. Work is a combination of computer and telephone responsibilities. Work may require mostly sitting and doing computer work. Must be able to lift 15 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including computers, telephones, copiers, and scanners. Requires the ability to communicate with internal and/or external customers. Employees must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. Must have the ability to withstand some noise exposure. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Legends Home and its subsidiaries is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information, or any other characteristic protected by law.
