Address
Form of work
SalaryWe are a dynamic and customer-focused company committed to providing exceptional service to our clients. We are currently seeking a proactive and detail-oriented individual to join our team as a Customer Service Assistant. If you have excellent communication skills, enjoy assisting customers, and thrive in a fast-paced environment, we want to hear from you!
Responsibilities:
Qualifications:
If you are a customer-focused individual with strong communication skills and a passion for providing excellent service, we invite you to apply and be an integral part of our Customer Service team. Join us in delivering outstanding support to our valued customers!
Before applying:
Responsibilities:
- Customer Interaction:
- Serve as the first point of contact for customers, providing friendly and efficient assistance via phone, email, and in-person interactions.
- Address customer inquiries, concerns, and requests in a timely and professional manner.
- Order Processing:
- Assist customers with order placement, modifications, and cancellations.
- Collaborate with the logistics and fulfillment teams to ensure accurate and on-time order processing.
- Information Dissemination:
- Provide product or service information to customers, offering guidance on features, usage, and troubleshooting.
- Keep customers informed about order status, shipping details, and any relevant updates.
- Issue Resolution:
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Follow up with customers to ensure satisfactory resolution of their concerns.
- Data Entry and Documentation:
- Accurately input customer information, interactions, and transactions into the company's database or CRM system.
- Maintain organized records of customer communications and interactions.
- Customer Feedback:
- Gather and document customer feedback, preferences, and suggestions to contribute to the improvement of products and services.
- Collaborate with the Customer Service team to identify trends and recurring issues.
- Collaboration:
- Work closely with other departments, including sales, marketing, and logistics, to ensure a coordinated and seamless customer experience.
- Collaborate with team members to achieve individual and team performance goals.
Qualifications:
- High school diploma or equivalent; some college education is a plus.
- Proven experience in a Customer Service or administrative role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-volume customer inquiries in a calm and professional manner.
If you are a customer-focused individual with strong communication skills and a passion for providing excellent service, we invite you to apply and be an integral part of our Customer Service team. Join us in delivering outstanding support to our valued customers!
Before applying:
- Must be at least 18 yrs of age to apply
- Must not have any criminal record less than 7 yrs ago
- Must reside in HOUSTON
