Customer Service And Warehouse Associate

Great Western Ink is an 80+ year company that is consistently reinventing itself and changing with the times. If you want to be on a high-energy team that cares about you and the work we do, please apply. We have an opening for a new team member!

Who are we looking for?

• Someone who has it “together”: Well organized, keeping customer info orderly and efficient
• A people-person: Interpersonal skills are a must
• Meticulous: Someone who is a stickler for the fine details but does not get bogged down in them
• A great verbal and written communicator
• Problem solver: Help find solutions to customer needs
• Someone looking for growth potential
• Multi-tasker – lots of balls to finish

If this is not you, no hard feelings, but please do not apply.

Key Responsibilities

• Effectively manage large amounts of incoming calls from customers and sales reps
• Take the extra mile to care for our customers
• Identify and assess customers’ needs to achieve satisfaction via telephone or email.
• Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
• Must be energetic and enthusiastic and willing to engage with the team and customers
• Able to communicate openly and interactively with the team and management
• Processing orders and communicating with customers regarding order status and fulfillment
• Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions and file documents
• Communicate and coordinate with internal departments to ensure the service expectation is achieved

Requirements

• High school diploma, general education degree or equivalent
• Knowledge of Customer Service principles and practices
• Very Knowledge of relevant computer applications
• Very Computer Keyboard Proficiency - Data Entry/Typing
• Very comfortable with PCs, Microsoft Office Suite and general intranet navigation

• Knowledge of administrative procedures
• Strong aptitude for written communication
• A positive attitude

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person