Address
Form of work
SalaryJob Title: Customer Service / Dispatcher
Place of Performance: Denver Logistics Center, West Pleasant View, Colorado
Duties:
- Place phone order(s) received from Veterans during inbound calls, which may result in multiple transactions per call.
- Process, track, and place order(s) using Outlook email, scanner technology, and DLC software (Remote Order Entry System).
- Respond to emails using Outlook email.
- Evaluate orders for accuracy and timeliness by verifying shipment tracking.
- Gather information from Customers necessary and sufficient to place accurate orders.
- Conduct courteous and professional telephone interviews that address Customers’ issues and/or questions.
- Proficiently navigate Vendor Websites to locate manufacturer specific information, product guides, manuals, and instruction.
- Process credit card payments for charges made.
- Provide assistance to customers by guiding them through the Remote Order Entry System (ROES) software program screens.
- Provide instructions and/or guidance on technical or administrative matters, including ordering procedures, ROES loop processing, problem resolution, and other aspects as needed.
Requirement:
Agents shall have a high school diploma or equivalent.
Agents shall have a minimum of six (6) months of experience and knowledge of Customer Service practices and principles
Agents shall have the ability to effectively listen and communicate verbally with people on the telephone.
Agents shall have a thorough knowledge of English grammar, spelling, and punctuation to compose written material, including any correspondence with Veterans
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