Customer Service Agent

Responsibilities:

- High Volume Insurance Offices

_ Must Be willing to Move from one office to another within reasonable distance
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Enter and update customer information in the database accurately
- Analyze customer accounts to identify opportunities for upselling and cross-selling
- Make outbound calls to follow up with customers and provide additional support
- Resolve customer complaints or issues with patience and empathy
- Collaborate with other team members to ensure customer satisfaction

Requirements:
- Previous experience in Customer Service or a related field preferred
- Excellent communication skills in English, both verbal and written
- Bilingual proficiency in Spanish is a must
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer needs and provide appropriate solutions

- Multilingual abilities are highly valued

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Pay: From $9.50 per hour

Expected hours: 35 – 40 per week

Experience level:

• No experience needed

Shift:

• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Brownsville, TX 78521: Relocate before starting work (Required)

Work Location: In person