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SalaryJob Title:Customer Service Agent
Overview:
We are seeking a skilled and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will be the first point of contact for our customers, providing exceptional service and support via various channels including phone, email, and live chat. You will play a crucial role in maintaining positive customer relationships and ensuring their satisfaction with our products or services.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Assist customers with order placement, billing inquiries, account updates, and product/service-related issues.
Escalate complex issues to appropriate departments or supervisors for further investigation and resolution.
Keep detailed records of customer interactions, transactions, inquiries, and complaints using our CRM software.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Stay updated on product knowledge, company policies, and industry trends to effectively address customer needs and inquiries.
Collaborate with other team members and departments to improve overall customer satisfaction and service delivery.
Participate in ongoing training and development programs to enhance your Customer Service skills and knowledge.
Requirements:
High school diploma or equivalent; college degree preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a proactive approach to customer issues.
Ability to remain calm and professional under pressure.
Empathetic and patient demeanor when dealing with customers.
Proficiency in using CRM software and other relevant computer applications.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Ability to work independently as well as part of a team.
Commitment to providing exceptional Customer Service and ensuring customer satisfaction.
Benefits:
Competitive salary
Health, dental, and vision insurance
Retirement savings plan
Paid time off and holidays
