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Form of workThe start date for this role will be January 22, 2024.
As part of an experienced Customer Service Team, this position focuses on customer care skills while interacting with location management to respond to customer calls. This individual is expected to have an existing skill set in place, to self-pace, prioritize and troubleshoot while performing specific functions according to standardized procedures. The majority of calls will be inbound, although some follow up will be outbound. In addition to direct support to customers, this position may also provide as-needed support in other areas.
The right candidate will be meticulous, friendly, empathetic, detail-oriented, well organized, and able to adapt easily within a dynamic and demanding environment.
- Manage incoming customer calls
- Research account details
- Open, track and resolve requests using internal systems
- Handle telephone inquiries
- Listen to customers, address issues and respond appropriately
- Communicate with Sales and Service representatives in the field
- Build relationships with customers - both internal and external
- Minimum 2 years' experience in a demanding Office / Customer Service Environment with all applicable skills in place.
- Minimum Keyboard speed of 45 WPM
- Mastery of Multi-Line Phones & all types of Office Equipment
- Solid working knowledge of MS Outlook / Word / Excel
- Familiarity with Parcel & Freight protocols and documentation
- Ethical, Perceptive, Confident, Affable, Teachable, Meticulous
- High School Diploma or GED equivalent
Benefits & Perks:
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
UniFirst is an international leader in garment & Uniform services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
