Customer Service, Administrative Support Assistant

CUSTOMER SERVICE, ADMINISTRATIVE SUPPORT ASSISTANT

**** It is HIGHLY suggested to submit a cover letter with your application due to the high volume of applicants. ***

This team member must be a self-motivated, professional individual seeking a long-term career with an established employer in Dothan, Alabama.

As a member of the AngelTrax Customer Service Department and Administrative Support Assistant in our corporate office, the Administrative Support Assistant represents the company’s image and mission to customers daily through email and phone interactions.

Responsibilities:

· Assist in identifying and meeting needs of customers

· Maintain daily contact with supervisor to inform and assist with customer requests

· Perform administrative duties, such as reviewing information, processing paperwork, data entry, etc.

· Handle sensitive information in a confidential manner, as required by policies and law

· Communicate politely and professionally via phone, e-mail and mail with customers and with other employees

· Develop and maintain knowledge of extensive technology-based product and inner workings of the department

· Work as a team for the needs of the department and closely with other departments, as needed.

· Field questions within the department and problem solve

· Update and maintain all CSP records accurately and efficiently

· Manage work load due to priority.

· Be a positive resource for all aspects of the department, working hand in hand with Supervisor.

· Work with team members to assist in daily tasks.

· Be a “right hand” for the Director, daily shadow, and train to gain better understanding of current processes and problem-solving methods.

· Contribute in team atmosphere to help maintain a high level of CUSTOMER SERVICE in every customer interaction

Specific Skills:

· Basic proficiency in Microsoft Office and Adobe Acrobat

· Fast learner able to multi-task in fast-paced environment

· Ability to communicate effectively and professionally with customers and other employees

· Strong organization skills

· Dependability

· Strong work ethic

· High standards

· Customer service/inside sales: 2 years (Preferred)

· Administrative assistant or similar: 2 years (Preferred)

Job Type:

Full-time, 8:00 AM - 5:00 PM

Pay is based upon expeirence

Education:

· Associate’s degree (Preferred)

· Bachelor’s degree (Preferred)

Benefits:

• 401(k) and profit-sharing plan
• Dental insurance
• Health insurance
• Vision insurance
• Paid Time Off (PTO)

Other Benefits:

· Competitive pay

· Holiday pay

· Paid training and development

This Company Describes its Culture as:

· Innovative – innovative and risk-taking

· Team oriented – cooperative and collaborative

· Detail oriented – quality and precision-focused

Note:Prior to hiring, the final candidate(s) must successfully pass a pre-employment background screening. Information will also be obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of these findings before a decision is made.

Job Type: Full-time

Pay: From $1.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person