Address
Form of work
SalaryAt Materialogic the Account Coordinator is the front line with our clients. In this role, they are responsible for providing support services to our warehousing and fulfillment clients and their end customers. Resolves client’s issues and challenges by quickly analyzing the situation, exercising good judgment, and within defined procedures and policies determines the appropriate immediate action. Interacts with clients and coordinates operations of several different departments ensuring teamwork and deadlines are achieved.
To perform this job successfully, an individual must be able to perform each Principal Responsibility satisfactorily. The minimum requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Respond to all support tickets (internal and external) in a courteous and timely manner
● Maintain a high percentage of success in meeting department metrics
● Participate in weekly department meeting
● Proficient in use of InfoPlus to access all customer data (will train)
● Investigate and communicate client complaints in accordance with established company protocols
● Act as a liaison between operations and clients to manage inbound and outbound service SLAs, inventory management, and special projects
● Work closely with the Account Manager to facilitate freight, print, special project and inventory audit projects as needed
● Prepare required activity reports accurately and efficiently for client needs
● Oversee all paperwork associated with orders and maintain the corresponding files.
● Effective communication with customers as required via email, Freshdesk ticketing system, and phone
● May work as part of a team or independently
● Communicates client expectations and requirements and issue escalation to management and the Account Manager, as well as other departments as needed
● Demonstrates through every interaction strong commitment to the following core values:
o Partnership
o Dedication
o Action
o Optimism
● College degree preferred
● Minimum 3-5 years experience in Customer Service
● 3-5 years manufacturing or distribution/logistics experience preferred
● Proficient in G Suite, MS Office Suite, Zoom, Slack, and Freshdesk
● Business writing proficiency and effective communication skills
● Strong attention to detail accuracy and accomplish job tasks in a timely manner
● Ability to perform duties with minimal supervision
● Ability to multitask
● Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment
● Ability to problem solve in a team environment
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid work
- Office
Experience:
- Customer Service: 2 years (Required)
Work Location: Hybrid remote in Bridgeton, MO 63044
