Address
Form of workJob Description
- Outbound Collection Debt Customer Service rep
- Manage multiple delinquent accounts for debt collection efforts.
- Keep track of assigned accounts to identify outstanding debts.
- Plan a course of action to recover outstanding payments.
- Negotiate payoff deadlines or payment plans.
- Handle questions or complaints.
- Investigate and resolve discrepancies in payments or accounts.
- Office and database software skills
- Negotiation and conflict resolution skills
- Speaking and listening skills
- Multi-tasking and time management skills
- Prioritization skills
- Knowledge of relevant legal requirements
- Ability to work independently
- Attention to detail
