Customer Relationship Manager

Salary : $110,369.74 - $154,532.79 Annually
Location : Ventura and may require travel throughout Ventura County, CA
Job Type: Full-Time Regular
Remote Employment: Flexible/Hybrid
Job Number: 1008ITS-23AA (MD)
Department: Information Technology Services Department
Division: ITSD Technical Services
Opening Date: 01/05/2024
Closing Date: Continuous
Description
What We OfferThe County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee with this position will also be eligible for the following:

• A general salary increase of 3.5% effective December 22, 2024.
• New Hire Incentive- may be eligible for up to 10% of the current annual base wage. (Subject to the applicable section of the Management Resolution (Secs. 625-627)}
• Educational Incentive - An educational incentive of 2.5% for completion of an associate degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate degree.
• Annual Leave - 208 hours per year, increasing to 288 hours after 5 years of service.
• Annual Leave Redemption - The ability to "cash in" or redeem up to 100 hours of Annual Leave per year after using 80 hours in the preceding twelve months.
• Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. This position is eligible for up to a 3% match on your 401(k) contributions.
• Health Plans - Full time employees are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans: Tier one for employee only is $502 per biweekly pay period, tier two for employee plus one is $730 per biweekly pay period and tier three for employee plus family is $905 per biweekly pay period.
• Flexible Spending Accounts - Choice of participation in the Flexible Spending Accounts which increase spending power through reimbursement of pre-tax dollars for IRS approved dependent care and health care expenses.
• Pension Plan - Both the County and employees contribute to the County's Retirement Plan and to Social Security. If eligible, reciprocity may be established with other public retirement systems, such as PERS.
• Holidays - 12 paid days per year which includes a scheduled floating holiday.

The Department
The Information Technology Services Department works with every Ventura County department/agency to provide the necessary technology infrastructure and consulting/contracting services to meet ongoing and emerging business needs, including project management, business process improvement, applications support, voice/data infrastructure, data security, threat and vulnerability/risk management, and extended staffing.
The Position
Under direction, the Customer Relationship Manager manages one or more technology teams involved in the development, testing, implementation, support, and maintenance of new or existing technology solutions. The Customer Relationship Manager will ensure project deliverables are being met and coordinate with other County agencies.
The Ideal Candidate
The ideal candidate will have extensive project management and supervisory experience. The successful candidate will also be an effective communicator with all levels of the organization and be able to manage conflicting priorities as required. A Project Management Professional (PMP) certification; and Bachelor's degree or higher in Information Systems, Computer Science, or a related field is also highly desirable.
Educational Incentive/Bilingual Incentive: Incumbents may be eligible for educational incentive of 2.5%, 3.5% or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending on the operational need and certification of skill.
Payroll Title: Manager-ITSD Projects
Manager - ITSD Project is a management classification and is not eligible for overtime compensation. Incumbents in this position are eligible for benefits at the MB4 level.
The eligible list established from this recruitment may be used to fill present and future Regular, Temporary, Fixed-term, Intermittent, or Extra Help vacancies for this position only. There is currently one (1) Regular, Full-time vacancy within the Information Technology Services Department.
TENTATIVE SCHEDULE
OPENING DATE: Friday, January 5, 2024
CLOSING DATE: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs.
Examples Of Duties
Duties may include, but are not limited to the following:

• Works with other ITSD staff and County agencies/departments in performing feasibility studies, determining system requirements, formulating specifications, developing or acquiring systems, coordinating user site preparation, recommending enhancements to information technology systems;
• Plays an active role in the analysis, development, and monitoring of user department(s) data processing budgets;
• Overall management responsibility for creation and monitoring policies and IT standards related to customer related processes including customer presentations, proposals, service level agreements, and project status;
• Directs, trains, and supervises direct report staff;
• Performs other duties as assigned.

Typical Qualifications
These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.
Education, Training and Experience
Extensive experience in Information Technology (IT) project management that includes working knowledge, skills and abilities in systems design, programming, infrastructure, security or other related information technology services.
Necessary Special Requirements

• Ability to prepare and present high and mid-level management presentations;
• Prior direct or indirect supervisory experience;
• Possession of or ability to obtain a valid California driver license;
• Must be able and willing to travel within Ventura County in support of technology efforts as needed;
• Must be able and willing to work long hours to resolve production problems or meet project deadlines as needed;
• Must be able and willing to work nights, weekends, and holidays on an on-call basis as needed;
• Excellent written and verbal communication skills must be demonstrated in the completion of the employment application and supplemental questionnaire

Desired

• Project Management Professional (PMP) certification;
• Bachelor's degree or higher in Information Systems, Computer Science.

Knowledge, Skills, and Abilities:
Working knowledge of:

• Software, hardware, and data communication techniques and applications.

Comprehensive knowledge of:

• Information technology systems and applications;
• Project management techniques and practices.

Comprehensive ability to:

• Understand user departments' functions and procedures, as well as related governmental rules and regulations;
• Respond to a variety of work situations and assignments;
• Anticipate problems and formulate solutions with limited information;
• Establish and maintain effective relations, including providing exceptional customer service with ITSD employees, other department personnel from other agencies, and vendors;
• Communicate effectively orally and in writing;
• Develop effective plans to achieve objectives;
• Direct the development and successful implementation of large, complex application for a variety of users;
• Train and supervise staff;
• Plan, direct and organize the work of others.

Recruitment Process
FINAL FILING DATE: Continuous and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by the County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.
To apply on-line, please refer to our web site at If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.
Note to Applicants: Sufficient information must be provided under the Education/Work experience portion of the application and supplemental questionnaire to thoroughly and accurately demonstrate your qualifications in order to determine eligibility. A resume may be attached to supplement your responses in the above-referenced sections; however, it may not be submitted in lieu of the application.
INFORMATION FOR TRANSFER CANDIDATES: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click for additional information.
SUPPLEMENTAL QUESTIONNAIRE - qualifying
All applicants are required to complete and submit the questionnaire for this examination AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.
APPLICATION EVALUATION - qualifying
All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the examination process.
TRAINING & EXPERIENCE EVALUATION:
A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.
NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence. Responses such as "See Resume" or "Refer to Resume" are not acceptable and may disqualify an applicant from further evaluation.
ORAL EXAMINATION - 100%:
An on-line, un-proctored, job-related oral examination will be conducted to evaluate and compare participating candidates' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
If there are three (3) or fewer qualified applicants, an examination will not be conducted. Instead, a score of 70% will be assigned to each application, and each applicant will be placed on the eligible list.
Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.
BACKGROUND INVESTIGATION: A thorough post offer, pre-employment background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.
For further information regarding this recruitment, please, contact Mary DeWeese by email at or by telephone at (805) 645-1362.
YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE
MANAGEMENT
To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• or you may call (805) 654-2570.

Union Codes: MB3, MB4, MS, MT, MCC, MU
01
Describe your experience with Information Technology (IT) project management that includes systems design, programming, infrastructure, security, or other related information technology services. In your response, be sure to include the following:
A.) Employer(s) listed in the Work Experience section of your application where you obtained the experience
B.) Your role and duties performed
C.) Number of years' experience in each role(s)
If you do not have this type of experience, type "No Experience."
02
Describe your experience preparing and presenting to high and m...