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Form of workJob Description
The 0931 Manager III, Customer Programs Manager, manages the Customer Programs group within Power Enterprise. The Customer Programs prepares the over program budget, develops and implements energy programs such as, but not limited to, GoSolarSF, EV Charge SF, energy efficiency incentives, and net energy metering (NEM). The Customer Programs Manager also oversees staff responsible for program development, implementation, and distribution of incentives for both Hetch Hetchy and CleanPowerSF customers.
The essential duties of this position include, but are not limited to the following:
- Manage the development and implementation of Customer Programs for energy efficiency and DER programs for the Hetch Hetchy Power and CleanPowerSF Customers.
- Manage work with other Power customer groups to integrate and support various program offerings such as GoSolarSF, EV Charge SF, energy efficiency programs, etc.
- Oversee the marketing and outreach strategies to facilitate Customer Programs, solutions, and growth.
- Monitor and support the implementation of program rules, policy directives and contractual constraints to ensure that customer needs are met effectively.
- Manage the planning, research, evaluation, analyses, and studies of renewable and distributed energy resources.
- Respond to public information requests related to program offerings.
- Manage professional service contracts related to program offerings.
- Identify operational constraints and evaluates or recommends policies and procedures to improve operations, mitigate risks, increase revenues, and decrease costs.
- Develop standard operating procedures, training programs and materials to implement programs, trains analysts, technicians and other personnel on policies, program procedures, and compliance issues.
- Direct the preparation of a variety of documents including reports; project work plans; program documentation, general correspondence; operating, financial and marketing plans; operating procedures and policy recommendations; meeting minutes; legal and regulatory interpretations and issues; and other types of written documents.
The 0931 Manager II - Customer Programs Manager performs other job-related duties as required.
Equal Employment Opportunity: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
Qualifications
Education : Possession of a baccalaureate degree from an accredited college or university in Engineering, Economics, Business or a related degree.
Experience : Five (5) years of professional experience working in a utility of which three (3) years of experience must include supervising professionals.
Education Substitution : Additional qualifying professional work experience as described above may be substituted for the required degree on a year-for-year basis up to a maximum of two years. One (1) year of experience is equivalent to 30 semester/45 quarter units.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
** Applicants must meet the minimum qualification requirement listed above by the final filing date unless otherwise noted.**
DesirableQualifications :
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
- Project Management Professional (PMP) certificate
- Experience in developing and implementing electric utility Customer Programs such as energy generation and storage, net energy metering, decarbonization, electric transportation and new constrution multi residential programs, etc.
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be required to complete a Minimum Qualification Supplemental Questionnaire (MQSQ) as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
Supplemental Questionnaire Examination (Weight: 100%): Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to:
- Ability to manage, administer and/or coordinate a complex operational section
- Knowledge of management and administrative process and practices
- Knowledge of State and Federal regulations appropriate to unit
- Knowledge of budget development and administration
- Knowledge of personnel administration
- Ability to plan, coordinate and direct work of subordinates and consultants/contractors.
- Ability to analyze and report upon operating conditions and problems; recommend appropriate solutions
- Ability to deal tactfully and effectively with personnel at all levels and the general public
A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.
Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.
The department may administer additional position-specific selection procedures to make final hiring decisions.
Additional Information
Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.
Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.
Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Additional Information Regarding Employment with the City and County of San Francisco:
- Information About The Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Seniority Credit
- Right to Work
- Copies of Application Documents
- Diversity Statement
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process.
• Select the “Apply Now” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Stefanie Lim, at SMLim@sfwater.org or 415-916-6632.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
