Customer Order Processor & Customs Specialist

The Downstream COP & Customs Specialist works in the Customer Order Processing area. The operational daily routine of this position is carried out independently by the employee. The Downstream COP & Customs Specialist is the main contact in any "Order to Cash" related questions in the organization. In case of complex questions, this position supports the clerks with their technical expertise in the respective subject area as of customs. The Downstream COP & Customs Specialist reports to the Head of COP.
Tasks and Responsibilities
Disposition

• Serves as the main contact person for all "Order to Cash" related questions.
• Utilizes the company's ERP system to process sales orders, which includes scheduling deliveries and confirming orders.
• Coordinates and overseas shipments to and from customers.
• Engages in daily communication with both internal and external customers through phone and e-mail.
• Identifies and escalates priority issues, reporting them to senior management.
• Promptly informs the purchasing department about any overdue purchase orders or stock issues.
• Evaluates the compliance of sales orders with the required commercial quality standards.

Distribution

• Coordinates transportation and booking of export shipments.
• Prepares and verifies export shipment documentation.
• Passes on transport information to the customers.
• Prepares invoices and credit notes.
• Receives and handles transport and customer claims.
• Reviews and approves shipping invoices.

Customs

• Deals with all customs issues related to exports.
• Handles current customs matters and specifies them to the company's international requirements.
• Prepares relevant documents and ensures correct documentation and compliance.
• Works with customs software and implements legal alterations.
• Maps customs processes in the software in coordination with COP Experts of Fronius International
• Attends external trainings to stay updated on US import/export requirements.
• Networks with technical topics and ensures active knowledge transfer through the Fronius Group
• Cooperates with authorities, such as customs as needed (e.g., Audits)
• Participates in various corporate projects within the scope of their activities.
• Performs any additional duties as assigned.

Requirements

• Possess a valid Passport or have the ability to obtain and pay for a valid Passport.
• Completed technical and/or business education with focus on import/export trade or logistics (university, technical college, or comparable further education/training)
• 3+ years of professional experience in the field of international logistics
• Knowledgeable in domestic and/or international shipments
• Structured and independent way of working
• Analytical with strong problem-solving skills
• Understanding of interdivisional processes
• Able to work independently and as a team.
• Strong interpersonal skills
• Highly customer service oriented
• Reliable with a high level of commitment
• Strong MS Office skills

Health and Safety

• Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements.
• Ability to bend and reach with repetitive motion.
• Hearing, naturally or with aids
• Vision 20/20, with or without correction
• Ability to lift and carry 25 lbs.
• Physical demands of the job include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending.
• Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel and crouch.
• Employees will perform duties in an office environment and a field setting.
• Employees will be occasionally exposed to tripping hazards.
• The noise level in the work environment is usually low to medium.

We offer a generous benefit package including

• Flexible work schedule with hybrid options
• PTO available immediately plus 11 paid holidays
• Employer matched 401(k)
• Medical, Dental, and Vision covered 100% for employees
• 50% company paid Health, Dental, Vision for your family
• Employee Assistance Program & Mental Health Support
• Short-Term and Long-Term Disability
• Flexible Spending Accounts for Health Care and Dependent Care

Fronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
Are you ready for Fronius? Apply online now and become part of the Fronius family!