Customer Moves Specialist

Job Description
Who We Are:
At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.
Customer Moves Specialist
As a Customer Moves Specialist, you will help each customer to build their 'dream package' to continue protecting their homes by providing high-end customer service and offering Vivint products and services. These revenue-generating initiatives are at the core of helping us provide premium service to our customers and will benefit them in a variety of ways. We are looking for individuals that excel in using creative thinking skills and soft skills to help find tailored solutions during the move process. As a Moves Specialist, you will have the support of your leadership that will coach you regularly to ensure success. All in all, we expect our Moves specialists to help in creating a seamless process that is Hassle-Free for each and every customer.
Training: Paid, Mandatory Training, 3 weeks 8am-4:30pm MT Monday - Friday
Shift Details:

• 7:00 AM-3:30 PM MT with Thursdays and Sundays off
• 10:30 AM-7 PM MT with Thursdays and Sundays off

Starting Rate: $15.75/hr + Commissions
We want you to grow with us! Potential to make up to $16.75/hr within your first year.
Unlimited Commissions: Specialists average between $300-$500 in commissions each month with top performers making $1600+ per month.
*Potential promotions and estimated compensation are dependent on performance and are not guaranteed*
Essential Function/Responsibilities:

• Analyze customer needs and adapt to their circumstances in order to provide a world-class customer moving experience
• Sell new systems and individual items to customers that are moving to a new address
• Help customers see the value in purchasing new equipment and services
• Generate leads for our Partner Insurance Agency, Solar and NRG

• Assist customers in transferring their service to another individual
• Answer inbound calls from Vivint customers & employees
• Assist customers in understanding their bills and other account issues
• Be an advocate for our customers, creating peace of mind

What Will Make You Successful:

• Creating a Hassle-Free Moves Process for each customer.
• Having a Sales mindset. Upselling and Upgrading Customers to the best equipment in the industry.
• Offering revenue-generating initiatives for a superior customer experience.
• Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).
• Reliability. Showing up for your customers every day.
• Conflict Management skills and composure.
• Thinking Critically and collaborating when you need help.

Minimum Requirements:

• Must be at least 18 years of age
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Equipment Requirements:

• Must be able to provide your own equipment. This entails:

• A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
• Computer must have at least 8 GB RAM.
• Computer must have a webcam.
• A USB wired headset equipped with a microphone.
• Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds
• Must have a wired internet connection

Work Environment Requirements:

• Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
• Be able to type a minimum of 40 wpm
• Have a quiet and private location from which to work
• Cannot be located in CA, CO, CT, DC, KY, ME, NJ, NY, or WA.

Why You'll Love Working Here:

• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more at our corporate office in Provo and Logan, Utah
• Flexible scheduling - must be able to commit to your schedule for the first 90 days
• No Weekends

• Mental health resources, including free, professional, and confidential counseling services available 24/7.
• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
• Employee pricing on Vivint products
• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
• Career development and leadership opportunities

• Discounts with various national companies and vendors

Company Benefits:

• 10 Paid Holidays
• Paid/Unpaid time off
• Medical/dental/vision/life coverage
• 401(k) Plan + Employer Match
• Paid Maternity, Paternity, & Adoption Leave
• Career Development and Leadership opportunities

Vivint Values:

• Honesty and Integrity Come First - Do the right thing
• Customer Obsession is Our Advantage - A relentless passion to serve the customer
• Innovation is Essential - Today's innovation is tomorrow's lifeblood

• We Win Together - Individuals win games; teams win championships
• Exceptional is Expected - Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
https://www.vivint.com/company/careers/culture
Vivint is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.
We are not open to hiring candidates to work out of the following locations:
CA, CO, CT, DC, KY, ME, NJ, NY, or WA.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is $13/hr. In addition to base pay, this position has commission opportunities which typically range from $50,000 to $70,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, experience, and performance.
Here are some total rewards which, depending on the position, may be offered:

• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".