Customer Integrations Team Lead

ConnectureDRX is looking for an Integration Team Lead to join our growing company. The integration Team Lead will lead a team of matrixed individuals, both functional and technical, to successfully deliver assigned projects.  We are looking for an experienced professional who has an understanding and prior experience with technology integrations. You will play a vital role in our company’s growth by working directly with our customers, gathering and defining requirements, and driving integration projects on a shared timeline with our health plan partners. 

The ideal candidate will demonstrate experience in delivering functional and technical solutions on moderate to complex Customer Integrations.  This role includes varied and complex duties and tasks that need independent judgment to implement each technology integration to meet company and customer needs. To be successful in this role you will need to show leadership, strategic thinking, problem solving, and the ability to manage projects that synchronize both internal and customer timelines.

*This position is remote within the United States

Primary Responsibilities:

• Participate in the identification and documentation of customers’ requirements
• Work with customers where there are integration configuration choices within the product to support business requirements
• Analyze and architect solutions for business requirements which may include complex configurations and/or technical components
• Work with technical teams to design and test automations and integrations
• Review and ensure fidelity to agreed upon customer requirements in deliverables developed by other team members
• Manage internal technical interdependencies by collaborating and communicating with separate internal Project Managers to facilitate on time and on budget project delivery
• Continue to increase product knowledge and pursue relevant certifications
• Lead the effort remediating gaps, and gaining consensus with the customer 
• Use strategic design decisions while building solution and architectural recommendations 
• Work with customers to remediate highest priority challenges 
• Contribute to architecting solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with ConnectureDRX stakeholders
• Direct the integration team comprised of functional and technical resources in the successful delivery of assigned projects.

Requirements:

• 5 OR MORE years of relevant professional experience to include significant roles in functional solution integration and/or administration.     
• Consulting role experience very strongly preferred
• Project Leadership role experience strongly preferred.
• Experience with defining requirements for complex customizations and integrations.
• Ability to guide customer based on leading practices.
• Strong verbal and written communication as well as presentation skills.
• Ability to travel on a modest basis, as appropriate
• Experience using Informatica for large data integrations a plus
• Experience working with customers in defining and optimizing process flows. 
• Leading and managing business and functional design conversations with customers and/or partners 
• Ability to be self-directed, multi-task, and lead others with minimal supervision 
• Adept at getting hands-on with technology and presenting concepts effectively at various levels within a customer’s and/or partner’s organization 
• Passion for driving customer satisfaction 
• Undergraduate degree or equivalent 
• Working experience with production cut over and go-live activities 
• Working experience in triaging issues and risks associated with business and functional requirements 
• Strong analytical skills 

Salary:

• $120,000 - $135,000 USD
• Benefits provided

About Us:

For more than 20 years, ConnectureDRX has been developing innovative, compliant Medicare enrollment and drug transparency technologies, unparalleled distribution networks and actionable healthcare insights to deliver a personalized member experience that contributes directly to our customers’ growth.

We support all Medicare plan types and multiple ancillary products. Our 140 health insurance carriers have over 5,700 plans on our platforms and boast 95% of the PDP market, 91% of the MA/MAPD market and 80% of the MedSupp market. We also serve more than 150+ FMOs and agencies.