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Form of workRequisition ID: 821402
Position:Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.
GENERAL FUNCTION
This position provides unsurpassed patient experiences through selection of eyewear, accurate measurements, ordering, and fitting the patient to fulfill all of their eyewear needs. This role supports establishing the practice as the premier destination for all vision needs within the community.
MAJOR DUTIES and RESPONSIBILITIES
- Custom fits glasses and precisely places prescription in lenses.
- Acts as a leader in optical acumen that provides a voice for peers.
- Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
- Explores the needs and priorities of patients by asking open ended questions.
- Assists peers with difficult or complex areas of product needs and prescriptions.
- Utilizes practice tools and adheres to company policies and procedures.
- Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
- Possesses the ability to multi-task, prioritizes and manages time with competing priorities.
- Commits to delivery date and time, seeks feedback and ask for referrals.
- Strives to achieve exceptional results on KPIs and competencies.
- Presents, celebrates and educates at time of dispense.
- Takes pride in practice appearance, shows initiative to keep clean, attractive and organized. Secures and protects company assets within control.
- Informs management of safety opportunities; demonstrates safe work practices.
- Possesses a “can do” spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
- Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management.
- Works weekends and evenings in support of the business needs (varies by location).
- Adheres to attendance and daily time keeping requirements.
- Adheres to all company policies and procedures.
- Sells on your feet 80%-100% of the time.
- Consistently maintains proper dress code.
- Performs other duties as assigned by Practice Manager or as business needs.
BASIC QUALIFICATIONS
- High School graduate or equivalent
- ABO Certification
- Knowledge of basic optics and dispensing/fitting eyewear
- Strong customer service skills: communicator, listener, and team builder
- Knowledge of inventory management systems
- Strong basic math skills
- Sales skills – ability to use and carry a tablet
- Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
- Embraces new technology and change
PREFERRED QUALIFICATIONS
- Previous eyecare and/or customer service experience
Pay Range: $20.02 - $33.84
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.
