Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Key Responsibilities:
- Actively and consistently support efforts to simplify and enhance the Customer Experience
- Develop expertise around products to provide SME support
- Determine training material by using a combination of data, observation and feedback to discover opportunities in current support material
- Continuously improve content and processes used to provide a world class Customer Experience
- Collaborate through partnership with other departments within the company on strategic change initiatives
- Design, prioritize, and execute projects that drive CXO and DISH strategic objectives
- A bachelor's degree or 3+ years of relevant experience
Skills and Qualifications:
- Ability to achieve great results while working with ambiguous scopes and constantly changing priorities
- Self-motivation and ability to maintain a positive attitude in the most stressful situations
- Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents related to training
- Excellent organizational and time management skills
- Capacity to deliver a technical message to a non-technical audience
- Ability to define problems, collect data, establish facts, draw valid conclusions, and implement solutions
- Some travel is standard for this role
- Project Management experience is desirable
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.