Customer Experience Specialist

The Brand Operations Services Unit within Ecolab's division of EcoSure is seeking a Business Solution Advisor to join our team! This is an excellent opportunity for professionals who are well-versed in food service operations to use their industry experience to lead discussions and recommendations with clients on business priorities.
In the role of a Business Solution Advisor, you will conduct client site evaluations where you will develop and deliver important summary presentations of evaluation findings and recommendations to key client executives.
What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• Plan and manage your schedule in an independent work environment
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
• Comprehensive benefits package starting day 1 of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do:

• Conduct quality driven mystery shops to meet the unique expectations and program requirements of the assigned client.
• Complete quality assurance consultative visits as needed by the business.
• Exercise high level of detail in evaluating the client's business operations.
• Develop, and at times, lead, client trainings for new hires and periodically throughout the client program.
• Attend and at times help lead team meetings and conference calls as required to meet client project requirements.
• Travel to client site (both driving and air travel) as required by the client, Overnight stays may be required.
• Represent the company in important client meetings and interactions. Contribute to building strong client relationships through interactions with clients' personnel in a professional manner and demonstration of industry and functional knowledge.

Position Details:

• Field-based position requiring travel to client sites (both driving and air travel)
• Overnight travel up to 50% (both driving and air travel) as required by client
• Ability to be around, touch, and consume food made from or with the top allergens (including: milk, eggs, fish, tree nuts, peanuts, wheat, soy, sesame) and animal products (including: chicken, beef, and pork)

Minimum Qualifications:

• High School Diploma or equivalent
• Two years' work experience in restaurants, food service, hospitality experience and/or related field.
• Proficiency with current technology and other programs, including, but not limited to Android and Apple systems, Zoom, Microsoft Suite.
• Experience with developing and leading training for both individual and small teams.
• Willingness to work occasional evenings, weekends, and overtime as business needs dictate
• Position requires a valid US driver's license with no restrictions.
• Position requires a valid passport and/or valid travel documentation.
• Excellent command of English language (clearly speaking, reading comprehension, and writing) with strong analytic and presentation abilities.
• No Immigration Sponsorship available for this opportunity.

Preferred Qualifications:

• Bachelor's Degree in Culinary, Hospitality or Business fields.
• Multilingual (Spanish & French preferred).
• Current ServSafe/Tips certification, HACCP training/certification.
• Training/facilitation experience targeted toward different learning styles and audiences.

Benefits
Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Covid-19 Vaccine Notice
Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA)
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please call Ecolab Recruiting Support at (866) 841-6682 for assistance.