Customer Relationship Specialist

JOB DESCRIPTION

When you work at Trex, you’re helping to grow and enhance a true original. You join a company that boldly launched an entire industry… and still leads the way.

We are looking for a Customer Relationship Specialist to help us lead the Vendor of Record process. As a Trex Customer Relationship Specialist, you will be looked to as an innovator and expected to manage receivables/payables with Home Depot and distributor partners. This role is a key member of our Retail Sales team.

RESPONSIBILITIES

• Put safety first – Always!
• Lead and foster our “people first” culture.
• Partner with Home Depot, distributors, and Trex internal teams such as IT, field team, and accounting to execute initiatives for THD business to help achieve key sales and performance goals.
• Manage communication of monthly execution priorities with the Territory Account Representative team.
• Responsible for entering POs and processing checks to 3rd party vendors and distributors.
• Work with Trex accounting team on retailer deductions, payments, and claims.
• Work directly with retailers and distributors on payment processing.
• Manage and track team budgets, process payments, and enter monthly accruals.
• Maintain communication frequencies with key retail contacts at corporate headquarters and the operations division.
• Main point of contact internally with marketing, customer care, customer experience, customer service, and accounting.
• Key point of contact for Trex Customer Care Call Center regarding issues dealing with Home Depot.
• Pull and analyze ad-hoc weekly sales reports from Home Depot supplier hub.

EXPERIENCE

We are looking for individuals with a bachelor’s degree in business administration or a related field and 2 years of sales experience. We want to hear from you if you have previous experience as a data analyst.

At Trex, we believe in persevering even when there’s no road map, embracing groundbreaking as a way of life. We encourage multiple perspectives and welcome diverse people who problem-solve, adapt, and innovate – always with a firm foundation in safety and integrity.

WHO WE ARE

Over 30 years ago, our founders created the world’s first high-performance, low-maintenance composite decking and outdoor living products. That entrepreneurial spirit still drives us today as we continue to redefine our industry and lead the way for what’s next in outdoor living. Today, Trex is the world’s #1 brand of sustainability-made, wood-alternative decking, and deck railing – all proudly manufactured in the USA. As a publicly traded company [NYSE: TREX], we take pride in being the largest recycler of plastic film in the country as well as caring for the communities and the planet where we live. We nurture meaningful connections, from local engagement and investment to eco-friendly products and sustainable manufacturing processes.

Everything we do is grounded in our values and guided by our beliefs. We are looking for candidates who embody our core values:

• Do the Right Thing
• Act with Boldness and Authenticity
• Drive Sustainability
• Innovate and Adapt

At Trex, you’ll become part of a diverse yet unified team that sustains the trailblazing spirit and strengths that made Trex the industry leader – learning, adapting, solving, and succeeding.

We welcome new ideas and fresh perspectives, and we encourage you to bring your best to help us shape the future of Trex.

BENEFITS & PERKS

We believe that real effort should be rewarded. We take care of you as part of our Trex family so you can take care of yours. Here are some of the perks beyond the paycheck:

• Time Off: We’ll give you paid holidays and paid vacation.
• Health, Dental and Vision Insurance: Choose from a variety of options. We’ll cover a generous share of the cost. Plus, you can earn lower rates through our wellness program.
• 401(k) With Company Match: Save for your retirement and we’ll match it dollar for dollar.
• Tuition Reimbursement: We’re all about lifting each other to the next level. When you’re ready to get the degree, we’ll pick up part of the tab.
• Training and Education: We offer dozens of options to boost your performance – both online and on-site nearby.
• Stock Purchase Program: Invest in Trex at a discounted price.
• Employee Discount Program: When you make the World’s No. 1 Decking Brand, you’ll probably want to enjoy the finished product yourself. We’ll give you a discount.

CAREER ADVANCEMENT

At Trex, you can take pride in craftsmanship. There’s an art and a science to what we do, and we never stop working to refine and improve. That means no matter how long you’ve been with Trex, you have ongoing opportunities to grow your expertise – enhancing your career, your team and our shared efforts. You will help shape our future.

JOB LOCATION

Atlanta, GA, USA (Hybrid)

POSITION TYPE

Full-Time/Regular