Customer Experience Representative - Philadelphia International Airport

Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now!  We are working towards our shared vision to be the world's best and most trusted mobility company.  The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.  This pay for this position starts at $17.42 / hour with the ability to earn additional monthly commission bonuses. This position is located at at the Philadelphia International Airport - 1 Arrival Road, Philadelphia, PA 19153. We offer:Paid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development We are hiring for the following schedules:Schedule 1: Sunday, Monday, Thursday, Friday, Saturday (11pm-7am, overnight .50 differential )Schedule 2: Sunday, Monday, Tuesday, Saturday (4pm- 2am) Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old.Must have a minimum of 2 years of retail customer service experience.Must have a valid drivers license.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Must be living within a reasonable commute of no more than 30 minutes to the location listed above within 30 days of anticipated start date.Apart from religious accommodation, must be able to work one of the following shifts:Schedule 1 Sunday, Monday, Thursday, Friday, Saturday (11pm-7am overnight .50 differential )Schedule 2 Sunday, Monday, Tuesday, Saturday (4pm- 2am)