Customer Experience Representative (Part-Time)

Salary: $17.53 - $24.55 Hourly
Location : Redmond, WA
Job Type: Supplemental, Variable
Job Number: 2300133
Department: Parks and Recreation
Opening Date: 12/11/2023
Closing Date: 1/7/2024 11:59 PM Pacific
JOIN REDMOND!
The City of Redmond Parks and Recreation Department is seeking a welcoming, positive, and responsive professional to join the Customer Experience team. The Customer Experience Representative is a forward-facing role with high customer interaction, responsible for supporting a consistent guest experience throughout all the Parks and Recreation center locations.
Hours: Varies. The position is limited to a maximum of 29 hours per week on average and no more than 1,040 hours per year.
Locations: Work may be conducted at multiple City of Redmond centers including City Hall, the Redmond Community Center at Marymoor Village, and the Old Fire House Teen Center.
Please view the job classification for complete job details.
ROLE & RESPONSIBILITIES

• Models the Parks & Recreation internal guest service philosophy by delivering a high-quality guest service experience in-person, on the phone and through email.
• Manages the guest registration experience by providing program details, answering questions about services, and enrolling guests in programs and activities.
• Conducts tours of the facility for prospective user groups, and answers questions about rental fees, policies, available dates and ongoing usage.
• Responsible for check in of facility rentals; confirm permit details, review rental guidelines and expectations, ensure all tables and chairs are accessible, and serve as the point of contact during the rental period.
• Uses the Activity Registration software system (ActiveNET) to conduct customer transactions, process payments, pull reports for staff and complete data entry assignments as requested by the department.
• Handles difficult, sensitive and escalated guest relations situations and acts to resolve the situation.

City of Redmond Values:
Commitment to Service - We are dedicated to seeking solutions for our community.
Integrity - We demonstrate sound, honest, truthful, and consistent actions.
Accountability - We take ownership of our actions and responsibilities.
Welcoming- All residents are able to fully and effectively access City services, influence City policy and direction, and feel a sense of belonging in Redmond.
QUALIFICATIONS
Knowledge and Skills:

• Proven customer support experience
• Excellent communication (verbal and written) skills
• Strong problem-solving skills
• Proficient on basic technology platforms such as email and Microsoft suite applications

Ability to:

• Model City of Redmond values of integrity, accountability, and commitment to service
• Demonstrate teamwork and personal accountability through approach to service
• Communicate and interact effectively with staff, program participants and the public.

Education and Experience:

• High school diploma or equivalent required.
• One year of experience in customer service, sales, reception, retail or other related experience.

BENEFITS
SELECTION PROCESS:

• Please include a cover letter with your application.
• Applications will be reviewed and considered upon receipt.

This is a supplemental, non-benefited position with sick time accrual. The City of Redmond participates in Social Security.
This is a non-benefited position.
01
Please indicate your highest level of education.

• High school diploma or GED
• Vocation certification
• Associate's degree
• Bachelor's degree
• Master's degree
• J.D.
• Ph.D.
• None of the above

02
What is your customer service, sales, reception, retail or other job related experience?

• None
• 1 to 11 months
• 1 to 2 years
• 3 to 4 years
• 5 or more years

Required Question