Customer Experience Representative

Job description

Connext is a fast-growing Fiber Internet company serving the entire Wasatch Front. We provide essential connectivity at an affordable price without sacrificing excellent service. We put the customer first in our drive to provide commitment, communication and company culture.

Primary Duties and Requirements:

• Main point of contact for customers
• Manage incoming and outbound calls and customer service inquiries
• Generate sales leads that develop into new customers
• Identify and assessing needs to achieve satisfaction with our services
• Support customers in providing an understanding of information needed for a successful relationship
• Answer questions, troubleshooting, resolve emerging problems and handle outage situations
• Excellent conflict resolution, communication skills, patience and understanding
• Keep detailed records of each customer interaction, accounts and files
• At least 3 years of customer service experience and practices
• Ability to multi-task, prioritize and manage time effectively
• High school diploma
• Bilingual preferred

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Work Location: In person