Customer Experience Relationship Manager - Non-Commercial Accounts

Overview of Job Description

The Customer Experience Relationship Manager - Non-Commercial Accounts will operate as a business partner with the Non-Commercial Accounts Sales Team. The role is responsible for building and maintaining positive customer relationships and identifying opportunities for growth for non-commercial business segments within the food service channel. This role is the main point of contact to retain and expand the relationships with current and new pouring partners. This strategic role will collaborate with other functional teams, including sales, marketing, operations, accounting, the Care Center, and others to achieve business results. An individual who is team-oriented, highly organized, proactive, and enthusiastic about driving vertical growth will be successful in this role. This individual will report to the Director of Customer Experience.

Responsibilities Overview

● Facilitate the transition and management of newly added non-commercial accounts

● Drive vertical growth (additional equipment placement, focus SKUs, marketing elements) by aligning the Customer Experience with marketing initiatives as well as informing customers about new SKUs, functions, and features

● Maintain up-to-date records and contacts in CRM

● Quarterly check-ins with the customer seeking to grow Tractor’s relationships

● Annual review and business planning meeting with customers and Directors of Non-Commercial Accounts

● Identifying customer needs and taking proactive steps to maintain positive experiences

● Maintain an excellent relationship with the customers

● Prepare and submit creative marketing requests and prioritize requests

Role Requirements

● Bachelor’s Degree in business administration, management, sales, marketing, or related field is required

● 3-5 years of food/beverage experience selling to and managing accounts, specifically in the non-commercial segments (C&U, B&I, rec/retail, hospitality, healthcare, etc.)

● Knowledge of the non-commercial GPO landscape

● Experience working with food service brokers

● Understanding and experience working with foodservice broadline distributors and DSD networks (Pepsi/Coke)

● Ability to rely on experience and judgment to plan and accomplish goals and perform a variety of tasks

● Exceptional interpersonal skills and an emotionally intelligent, customer-centered approach

● Ability to effectively partner with a broad range of business leaders, customers, and suppliers

● Proactive team leadership and strong 360 communication skills

● Ability to work both independently and as part of a team, handling multiple competing tasks simultaneously to closure

● Strong conflict resolution and interpersonal skills and ability to build lasting relationships with customers

● Exceptional organizational skills

● Excellent verbal and written communication skills

● Proficiency in Microsoft Office Suite programs

• Ability to quickly master programs such as Google Workspace, Pipedrive, and Asana

Get to Know Us

At Tractor Beverage Company, we believe the world deserves better beverages. All of our ingredients are responsibly sourced from certified organic, non-GMO farms and thoughtfully crafted to create delicious, flavor-forward beverages without any of the bad stuff.

Founded by an organic farmer with a mission to remove harmful toxins and chemicals from his family’s food system, Tractor Beverage Company is the first and only certified organic, non-GMO total beverage solution in food service.

Our mission is simple: create a cleaner, healthier planet one drink at a time.

If you’re passionate about the health of the planet and its people and are looking for an opportunity to learn and grow your skills at a growing and innovative beverage company, this is the perfect job for you!

About You

At Tractor Beverage Co., culture is very important, and we empower our team at every level, from entry-level to executive leadership to think differently and bring refreshed ideas for success to the Tractor brand. You will be a great fit if you:

● Embody traits of empathy, humility, and compassion, possess a team-oriented mindset, and are encouraged by the spirit of winning together

● Live authentically and positively, and thrive for personal and professional growth through a collaborative and team-based environment

● Demonstrate the ability to produce high-quality work in a remote work setting ● Are a roll-up-your-sleeves doer and thrive on wearing multiple hats in a fast-paced environment

● Seek ways to improve relationships, processes, and communication to help deliver the best experience imaginable

Travel is integral to this role and will be based on individual customer needs. Up to 50% travel to be expected

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 3 years

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Up to 50% travel

Work Location: Remote