Customer Experience Coordinator

Overview

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Coordinator is responsible for the functions below, in addition to other duties as assigned:

• Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Enforces security and cash control procedures to identify and prevent losses. Assists cashiers with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers.
• Monitors the performance of cashiers and lot attendants and provides feedback to management. Follows and enforces all front-end policies and procedures. Participates in training/retraining of front-end associates to ensure high levels of productivity, speed, accuracy, and courtesy to customers. Assists to enforce and adhere to company policies and procedures as well as government regulations and laws.
• Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisor responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.