Customer Care Coordinator

This position works full time in our corporate office in Clifton Heights, PA.

In this position you will use your skills to support our team and help our clients succeed in resolving their accounts receivable challenges while delivering exceptional customer service. The role of the Customer Care Coordinator is to perform client facing, operational, and administrative tasks to ensure departments run smoothly. This position will perform data entry, run reports, maintain electronic files, and assist departments with various tasks.

Spanning over 49 years, since 1974, DAL has become a very well-respected and trusted name in the commercial collections industry. DAL’s primary goal is the recovery & resolution of your delinquent accounts as they conduct themselves with the highest standards in ethics and professionalism. Along with this, DAL strives to deliver consistent and thorough communication to keep you informed of their progress along the way.

Interested? Continue reading for a full job description.

Primary Job Duties

• Complete manual claim entries and set up of new claims that are not automated
• Review legal documents
• Prepare and generate various reports, including daily revenue, escalation and pivot reports to clients and DAL personnel as needed, providing up to date account data
• Retrieve and save invoices and other documents received from clients; update the customer account to ensure the information is available for all representatives to review and utilize
• Set-up new clients in the system

Secondary Job Duties

• Assist with onboarding new clients
• Complete end of day reports
• Assist with customer service requests and the sales department as needed
• Maintain and update client folders to provide easy access and retrieval for all DAL associates
• Monitor customer service mailbox to ensure correspondence from clients are handled in a timely manner
• Publish and/or update written operating procedures to provide detailed instructions on how to carry out a task and provide consistency of work and minimize the risk of error
• Function as a back-up for the switchboard and/or other team members when required, to ensure coverage and completion of all responsibilities on a daily basis
• Perform general administrative duties including but not limited to answering phones, data entry, and mail
• Maintain a high level of professionalism and confidentiality with all employee and client information entrusted with

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

Qualifications

• Associate's Degree
• Strong data entry skill and accuracy
• Strong attention to detail
• Strong computer skills in various systems, especially Microsoft Excel
• Familiar with Contact Management systems, Salesforce a plus
• Paralegal work a plus
• Multitasking capabilities
• Time management and organization skills
• Proficient communication and comprehension skills, including professional written and telephone communication
• Basic mathematical skills
• Basic telephone and calculator skills

Compensation

The salary for this position is expected to range from $18.00 to $22.00 per hour. Placement in the compensation range is determined based on experience, education, and other factors permitted by law.

This position has no supervisory responsibilities

It is essential that this position adhere to the assigned work schedule. This is a full-time position: Monday through Thursday 8am to 5pm EST and Friday from 8am to 3pm EST with a 1 hour meal period.

No travel is expected for this position

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, and fax machines. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear. This is a largely sedentary role; however the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include color vision, depth perception and the ability to adjust focus. Repetitive motion is frequently required.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

DAL, Inc. provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 38 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Work Location: In person