Customer Experience Coordinator

Company Overview:
Welcome to Jacked Up Fitness, the leading name in home gym manufacturing in the United States, proudly rooted in Temecula, CA. With our pioneering Jacked Up Power Rack All-In-One Functional Trainer, we are setting new benchmarks in home fitness innovation. Our team is a beacon for those who value traditional work ethics, clear hierarchies, and the importance of established procedures. If your professional ethos is built around proactive service, respect for structured environments, and a keen sense of coordination and communication, consider this your invitation to join our esteemed collective.

Position Overview:
As a Customer Experience Coordinator, you will embody the bridge of excellence between our valued customers and our dedicated team. This role is specially designed for individuals who thrive in environments that respect time-honored processes and clear instructions. Your efforts will ensure that every customer interaction and service delivery reflects our commitment to excellence, reliability, and the high-quality standards that Jacked Up Fitness is known for.

Key Responsibilities:

• Act as the essential liaison between our customers and the service team, ensuring communication is both clear and respectful, adhering to our commitment to quality service.

• Manage and coordinate customer service schedules and logistics, ensuring installations and services are executed with precision and adherence to our esteemed standards.

• Address and resolve customer inquiries and concerns with a dedication to accuracy and a thorough understanding of our service protocols.

• Collaborate closely with the Service Manager to efficiently plan and optimize schedules, ensuring resources are utilized effectively.

• Monitor the progress of service tasks, providing regular updates to customers and the Service Manager, maintaining a focus on transparency and accountability.

• Facilitate resolutions to any service challenges, prioritizing customer satisfaction while adhering to established problem-solving frameworks.

• Maintain detailed records of service schedules, customer communications, and task assignments, ensuring all actions align with our high standards of operational excellence.

Key Requirements:

• Proven background in coordination or customer support roles, ideally within the fitness equipment industry or a related field.

• Exceptional communication abilities, valuing clarity, respect for authority, and a preference for directive leadership.

• An organized, detail-focused approach capable of effectively managing multiple priorities with precision and care.

• Proficiency in Google Office Suite, with a readiness to quickly adapt to new technological tools.

• A proactive, problem-solving mindset that values traditional methodologies while seeking innovative applications.

• Flexibility to work varied hours, embracing the opportunity to support our customers beyond standard business hours.

Preferred Qualifications:

• Specific industry experience in fitness equipment or a closely related technical area is highly regarded.

• An Associate or Bachelor’s degree in Business, Communications, or a related field.

Job Type: Full-time

Compensation: $20.00 - $25.00 per hour, complemented by a comprehensive benefits package, including 401(k), dental, health, and vision insurance, along with paid time off.

Work Environment: This role requires a committed in-person presence in Temecula, CA, within a setting that champions traditional work values, punctuality, and a strong sense of individual responsibility.

Application Process:
We warmly invite candidates who resonate with our values of excellence and tradition in work to apply. Please complete our survey and submit your application via the provided link. Join us at Jacked Up Fitness, where tradition and innovation converge to redefine home fitness.

(Please COPY/PASTE the link below to take survey!)

https://go.cultureindex.com/p/l7sfWQ0VAROKsc

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person