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SalaryAbout us
Yamaha Golf Cars of California is a small business in Livermore, CA that has been serving the Greater Bay and OC/LA areas for over 40 years. We are professional, agile, professional and our goal is to Provide great products, backed-up with great service.
We have great people and need another to join our team.
```Job Overview:
We are seeking a highly motivated and experienced Customer Service Coordintor to join our team. As the Customer Service Coordinator, you will be the primary contact for customers needing equipment repairs. You will manage the logistics of 3 road service techicians and the billing for the service department. Your main goal will be to ensure that our customers receive exceptional service and have a positive experience with our company.
Duties:
- Interact with customers and technicians to ensure quality service is being provided
- Analyze customer feedback and implement improvements to enhance the customer experience
- Collaborate with service manager to resolve customer issues and improve processes
- Maintain accurate records of customer interactions and transactions
Qualifications:
- Previous experience in a Customer Service management role
- Excellent communication skills, both written and verbal
- Proficient in data entry and computer systems
- Willingness to gain technical knowledge of the equipment we service
- Ability to effectively communicate with customers, both over the phone and in writing
- Strong phone etiquette and active listening skills
If you are a dedicated professional who is passionate about providing exceptional Customer Service, we would love to hear from you. Apply today to join our team!```
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Livermore, CA 94550: Relocate before starting work (Required)
Work Location: In person
