Customer Development Specialist

Customer Development Specialist

The Customer Development Specialist is responsible for customer outreach, organic growth, and identifying targeted customer segments designated to them.  Communicates regarding FGI brands to prospects, facilitates customer onboarding, and manages execution of other sales activation activities. Customer interaction emphasis will be technology-based with less than 10% face to face interaction.  Day to day focus will be to support a specialized dealer segment end to end by engaging them in FGI products and technologies.

This position is remote/virtual and can be done from anywhere in the United States.

Customer Outreach - 50%

• Ensures dealer prospect list is accurate and kept up to date

• Coordinates and facilitates discussions between distribution partners to ensure key priorities are executed upon in a timely manner.

• Engages with prospects via technology-based tools.  Understands and sells the portfolio of brands with a focus on high value traits.

• Proactively communicate and execute programs, initiatives, and offers with customers.

  • Targeted campaigns to present information and follow-up with intentional connections.

• Regularly review account assignments and remains connected to FGI priorities by

  • Weekly score carding

  • Participation in meetings

  • Staying coordinated to avoid conflicts between internal and external stakeholders 

Sales Enablement/Account Management - 40%

• Manages customer trainings.

• Coordinates, funnels, prioritizes data from Power BI to drive sales; builds lists or tools for the geography; serves as the super-user.

• Ensures seamless transition between changing distribution models

• Identify & document the owner’s critical issues limiting their sales growth. Develops customized solutions to assist the owner to overcome their critical issues.

Products and Tools - 10%

• Utilizes sales tools including introduction letters, pre call planning documents, conversion documents, newsletters, and marketing announcements to help dealers leverage the FGI enterprise to grow their business.

• Utilizes CRM tool (Salesforce) to provide tracking reports on calls made, marketing and service activities as management requires and maintain up to date and accurate client history records.

• Coordinates training and education to customers programs

• Utilizes Power BI to identify opportunities, gaps and prospects.

• Enters all orders through EVOLVE order system

• Demonstrates expertise in full line of products with strong emphasis on high value traited alfalfa

Required Education/Experience:

• Bachelor’s degree in Agriculture or Business-related field plus 2+ years of Ag industry or direct Ag sales experience; or, an equivalent of 6+ years of successful work experience in Ag industry or direct Ag sales experience.

• Ability to see the “big picture” of the organization and understands the key drivers of the business relate to each other, work together to produce profitable growth, and relate to the job.

• Proactive communicator with exceptional written, verbal, and formal presentation skills.

• Trustworthy with a strong level of personal commitment.

• Ability to make sound decisions and complete tasks in a fast-paced work environment.

• Ability to work independently and manage productivity.

• Experience demonstrating agility and leading/adapting quickly to change.

• Technical agriculture product / crop expertise and ability to develop and educate others on products, services, and programs.

• Solid experience using Microsoft products (Outlook, Word, Excel, PowerPoint); virtual collaboration tools (Teams, Zoom); and CRM software (Salesforce).

• Travel up to 10% required

Preferred Experience:

• Experience in forage

Salary: $75,040-$112,560

About Land O'Lakes, Inc.

Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.

We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.