Customer Data Specialist

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The Customer Data Specialist is responsible for creating and maintaining accurate customer master data globally for Corporate and IMS Oracle allowing for
• Timely order entry, shipping, invoicing, and the eventual payment of these invoices;
• An accurate picture of the customer and its relationships
• Effective credit, collection, and tax accounting
• Coordination of customer freight information with third party vendors (IMS).
• Identification of Customer party responsible for payment.
• Compliance with the Global STERIS Master Data Management & Data Governance program.
The Customer Data Specialist will also be an active contributor for the iterative enhancement and development of Data Governance policies, procedures, working practices and training required to ensure compliance with Global Business Standards.
The Customer Data Specialist will support the global STERIS customer master which may span multiple Enterprise Systems and Global Operating Units
Duties

• Validate customer name, address, tax and ownership performed through a blend of 3rd Party Enrichment data (E.G. Loqate, etc) and ad-hoc internet research
• Maintain team email inbox, helpdesk (IMS) and Customer Request Form queue
• Establish new Customer accounts, Customer sites, relationships, profile class, tax rules, red text (IMS), banking information, sales rep assignments (IMS), freight terms, FOB, collector and pricelists within Oracle EBS & Cloud Environments
• Modify/maintain all records on Customer accounts including but not limited to:

a. Name changes and ownership changes
b. Address format changes
c. Address additions and inactivations
d. Relationships
e. Sales rep assignments

• Work cross functionally with Customer Care, Sales, Logistics, Credit & Collections and Pricing teams to solve Customer data issues
• Troubleshoot errors received in Oracle Order Management or Siebel related to the STERIS Customer Master
• Identify customer accounts and/or customer hierarchies to be cleansed; execute cleansing proactively
• Utilize various reporting tools including the portal (IMS) and COGNOS to review accuracy of Customer Data
• Investigate returned mail and update Customer Database accordingly
• Assist with Party, Customer, and Account Merge process
• Support acquisition integrations which may include Customer matching, creation and maintenance
• Perform additional maintenance and projects as required

Required Experience

• 2 years Customer service or office experience
• Demonstrated organizational skills and the ability to work independently
• Demonstrated track record in providing exceptional Customer service
• High School Diploma or GED

Skills

• Ability to prioritize and manage multiple tasks
• Detail-oriented, with the ability to handle multiple projects simultaneously under tight deadlines
• Ability to work both independently and in a team environment
• Strong organizational capabilities
• Attention to detail
• Strong Customer focus (both internal and external).
• Strong initiative
• Critical thinking and problem solving skills
• Communication skills; verbal skills, written skills, active listening skills

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Req ID: 39966
Job Category: Customer Operations/Customer Support