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Form of workReporting to the Global Head of Customer Enablement, the Customer Data Insights Analyst studies Customer Data and research to identify trends, key indicators, patterns, and insight to identify causes and opportunities leading to actual and desired KPIs. Analyzes customer service data to drive improvements and increase revenue. Support and develop dashboards and reporting to streamline customer enablement and success initiatives through performing regular material audits between various systems to facilitate standardization and process alignment. Assists in kicking off customer work streams by leveraging data analytics and CRM workflows for Success team to drive and capture customer activity. Being a customer Insights analyst uses market research and statistical methodologies and tools to perform analysis. Performs data collection, input, and aggregation processes to develop and maintain operational and Customer Data. Produces operational reporting for Senior Leadership across the business units and teams and initiates key workstreams where data integration and automation does not exist. CIA work is highly independent and will assume leadership through influence for work across the business. A specialist on complex customer, technical and business matters.
This role will be hybrid out of our Dearborn, MI office!
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