Customer Care Team Representative

The Customer Care Team Representative is a seasonal position that involves answering the phones and entering customers and services into our online database. As a Customer Care Team Representative you must be able to provide exceptional customer service and maintain the ability to multitask in a fast paced environment. You will assist the Coordinators with various duties and projects. You are expected to be punctual, reliable, willing to learn, maintain a positive attitude, keep up with our fast paced environment, and be dedicated to the goals of our company.

• Provides exceptional customer service
• Handles heavy incoming call volume from Coversafe customers
• Able to create or update customer profiles in database while on the phone with the customer
• Able to create service orders and retrieve all pertinent information regarding the scheduled job including payment info
• Able to explain CoverSafe maintenance plans and hourly rates in a clear and concise manner
• Able to explain and set up basic system and annual complete system maintenances
• Able to explain product warranties and CoverSafe labor warranty in a clear and concise manner
• Makes calls to confirm next day service appointments before end of day
• Documents customer information accurately and in a timely manner
• Checks voicemails and assigns messages to the area coordinator as needed
• Able to take direction and constructive criticism from Customer Care Team Leader

• Able to multitask and handle heavy incoming call and email volumes
• Able to answer incoming calls in a professional manner and provide accurate information
• Able to utilize online database to input pertinent customer and job information
• Basic knowledge and ability to learn and use Mac computers
• Basic knowledge of MS Office Suite
• Demonstrates strong communication skills, both verbal and written