Customer Care Supervisor - Customer Care Contact Center

Description
Customer Care Supervisor - Customer Care Contact Center
Provides customer service to manage inquiries concerning merchandise, system support, or sales orders, and problems via telephone. Handles escalated calls from customers as well as provides in-call assistance needed from associates in the center. Takes sales orders and suggests additional products and/or services.
Primary Responsibilities:

• Supervise, provide coaching, and engage Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals
• Coordinate and administer programs designed to develop associates' skills and abilities to create a Customer FIRST environment
• Support the implementation of new procedures and/or operational changes to support the CCC vision and strategy
• Track, review, & respond to customer complaints, and escalates issues in a manner that drives Customer retention and loyalty

Core Competencies & Accomplishments:

• Experience in written customer feedback & edit orders
• High school graduate or equivalent business experience. College degree preferred
• 2-3 years of supervisory experience (retail industry and/or call center experience preferred)
• Excellent leadership, written & communication skills required

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers.

• Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.
• On-site amenities: Daycare, Grab & Go Store, Coffee Shop, the Local Kitchen, fitness center, free garage parking, golf simulator, arcade, pickleball courts, and vibrant co-working spaces, meeting rooms and wellness rooms.
• Exciting location: Our corporate office is located in the heart of Legacy West, a vibrant new development in Plano, Texas, with plenty of shopping, dining, and entertainment options.
• Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement.
• Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.

About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.
For more opportunities to join our team please visit our careers page.