Address
Form of workOverview
Customer Care Supervisor
*This position will train in our Houston office until approximately March 2023 and then will be located in our new Freeport location*
Are you a customer service professional with a passion for excellence? Do you have experience leading and motivating a team to achieve outstanding results? If so, we have an exciting opportunity for you to join our team at Wallenius Wilhelmse as a Customer Care Supervisor.
Responsibilities
WHAT YOU'LL DO
As a Customer Care Supervisor, you'll play a critical role in ensuring our customers' requirements are met through data capture, analysis, and reporting. You'll have the opportunity to communicate with senior management, customers, and carriers, and liaise with shop floor management regarding production, inventory, and key performance indicators.
In this position, you'll develop procedures and conduct training for our inventory management system, and as part of the Management Team, you'll help us achieve our site objectives in key performance areas such as EHS, Quality, Delivery, Cost and Employees.
You will also:
Qualifications
WHAT YOU'LL NEED
We are seeking a talented individual with excellent communication and presentation skills, who can convey accurate information in a professional and timely manner.
As a valued team member, you will have independent judgment and discretion, a strong work ethic, and the ability to execute safe and efficient operations. You will also possess strong interpersonal skills and a desire to work with people in a multi-cultural environment.
In this role, you will be expected to execute corporate values professionally, innovate, share knowledge, and identify and resolve problems quickly and efficiently. You will also be able to manage time effectively and handle multiple assignments safely. Strong logical thinking skills and effective process development are essential to ensure efficient operations.
Intermediate to advanced MS Excel skills are a must in this role, as you will be responsible for reporting and data driven decisions.
EVEN BETTER IF YOU HAVE
ABOUT YOU
As a proactive, results-driven leader with strong customer focus, you bring a natural ability to lead, coach and mentor your team to achieve goals and exceed customer expectations.
ABOUT US
Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero-emissions, carbon-free industry. Join us and make it happen!
Customer Care Supervisor
*This position will train in our Houston office until approximately March 2023 and then will be located in our new Freeport location*
Are you a customer service professional with a passion for excellence? Do you have experience leading and motivating a team to achieve outstanding results? If so, we have an exciting opportunity for you to join our team at Wallenius Wilhelmse as a Customer Care Supervisor.
Responsibilities
WHAT YOU'LL DO
As a Customer Care Supervisor, you'll play a critical role in ensuring our customers' requirements are met through data capture, analysis, and reporting. You'll have the opportunity to communicate with senior management, customers, and carriers, and liaise with shop floor management regarding production, inventory, and key performance indicators.
In this position, you'll develop procedures and conduct training for our inventory management system, and as part of the Management Team, you'll help us achieve our site objectives in key performance areas such as EHS, Quality, Delivery, Cost and Employees.
You will also:
- Oversee a staff of 3-4 Customer Care representatives.
- Perform critical, independent decision making that directly influences workflow and processes.
- Prioritize and coordinates production activities between Wallenius Wilhelmsen personnel and customers.
- Become a trusted liaison between operations personnel and the customers to ensure customer requirements are met accurately and efficiently.
- Responsible for internal and external reporting being sent in accordance with required schedule.
Qualifications
WHAT YOU'LL NEED
We are seeking a talented individual with excellent communication and presentation skills, who can convey accurate information in a professional and timely manner.
As a valued team member, you will have independent judgment and discretion, a strong work ethic, and the ability to execute safe and efficient operations. You will also possess strong interpersonal skills and a desire to work with people in a multi-cultural environment.
In this role, you will be expected to execute corporate values professionally, innovate, share knowledge, and identify and resolve problems quickly and efficiently. You will also be able to manage time effectively and handle multiple assignments safely. Strong logical thinking skills and effective process development are essential to ensure efficient operations.
Intermediate to advanced MS Excel skills are a must in this role, as you will be responsible for reporting and data driven decisions.
EVEN BETTER IF YOU HAVE
- Minimum three (3) years practical experience as a Supervisor in an office environment supporting a fast-paced production facility.
ABOUT YOU
As a proactive, results-driven leader with strong customer focus, you bring a natural ability to lead, coach and mentor your team to achieve goals and exceed customer expectations.
ABOUT US
Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero-emissions, carbon-free industry. Join us and make it happen!
