Customer Care Specialist

Company Description

USIG has been an authorized flooring provider for the nation's largest home improvement retailer for over thirty years. Based upon our continued success and growth across the continental U.S. USIG is looking for a Customer Care Specialist for our Clearwater, FL facility.

Job Description

This is an office-based position, assisting with the flooring installation process from beginning to end. Must have great customer service skills.

Responsibilities include:

· Constant interaction with our retail partner, installers, and customers

· Schedule installations and confirm appointments with customers

· Monitor and track installations and service calls

· Solve customer problems and issues

Job Requirements

· Bilingual candidates (Spanish) are a huge plus

· Previous Customer Service experience

· Strong phone presence including the ability to solve customer issues.

· Must be able to pass a criminal background check.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Call Center: 2 years (Preferred)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Clearwater, FL 33762: Relocate before starting work (Required)

Work Location: In person