Customer Care Specialist

WDC Kitchen and Bath Center is looking for a dynamic Customer Care Specialist to join our team!

WDC Kitchen & Bath Center is a luxury retailer of home appliances, outdoor kitchens, plumbing fixtures and mattresses. We are looking for a qualified Customer Service Representative/Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries. Our ideal candidate is an experienced professional with knowledge of customer service best practices. You should be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Skills

• Proven work experience as a Sales support specialist or Front Desk Receptionist
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of customer service practices
• Excellent communication skills
• Analytical and multitasking skills
• Teamwork and motivational skills