Customer Care Specialist

SUMMARY

The Customer Care Specialist is responsible for setting the company standard for superior customer service by providing positive customer experiences and enhancing customer relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Includes the following and other duties may be assigned.)

Responsible for:

• Setting the company standard for superior customer service by:
  1. Always greeting customers in a pleasant manor.
  2. Using proper phone and communication etiquette.
  3. Promptly responding to customer needs.
• Mastering accounting and third-party systems to ensure inventory billing is done in the most efficient and accurate way possible.
• Working with the sales and operations teams regularly to ensure the customer farm/field, split, and order information is correct.
• Leading the customer prepay process by:
  1. Verifying software systems are setup properly before a season begins.
  2. Working with the sales team to collect contracts and payment as well as ensuring prompt processing of the contract.
  3. Cleaning up unused contracts at the end of each season.
• Regulatory document upkeep and reporting as assigned.
• Operating the Microsoft suet of products including, Excel, Outlook, SharePoint, and Teams for reports and correspondence.
• Daily housekeeping of work area.
• Reporting to manager any cost saving opportunities.
• Securing facilities when closing.
• Promoting and adhering to the company Core Values of honesty, integrity & teamwork.
• Adherence to safety and credit policies.
• Presenting a clean and professional appearance.
• Promptly and regularly report to work and work overtime hours as needed.
• Employee is required to perform all other duties as directed.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, demands and environments described below are representative of those an employee encounters while performing the essential functions of this job. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Must have a high school diploma. Have 1 year of previous customer service experience. Office experience with computer skills is beneficial. Must be able to operate a 10-key calculator and computer.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of the cooperative.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and weights.

CERTIFICATES, LICENSES, AND REGISTRATIONS

This position does not require certificates, licenses and/or registration.

REASONING ABILITY

The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems with several concrete variables in standard situations. Must be able to think quickly and perform a mental assessment of workplace hazards, take appropriate precautions, and choose appropriate PPE as dictated by need, regulation and labeling.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, read, talk and/or hear. The employee is regularly required to sit. The employee is frequently required to stand; walk; handle or feel; reach with hands and arms; and occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must understand and implement all related safety policies, procedures and programs for prevention and protection while performing job duties in various work environments. The noise level in the work environment is usually moderate.