Customer Care Representative

The Customer Care Representative should be passionate, customer service-orientated and able to provide outstanding service to all of our Pet Parents in the capacity of placing orders, responding to inquiries about shipments, products and service via phone, email and web chat. Come join our PetMeds Team...The company with a heart... (Our logo proves it!)

** Must reside in the state of Florida , South Carolina or Tennessee**

** Must be able to start training Monday April 1st 2024 **

Required Virtual Meet & Greet session on Friday March 22nd at 11:00am EST.

Shifts Available:

Schedule 1: Sun 9am – 5pm, M/T/Th/F 1230pm-9pm EST.

Schedule 2: Sat 930am – 6pm, M-W/F 1230pm-9pm EST.

Training Information:

• Virtual new hire class training conducted through Zoom
• Training period is the first 3 weeks with a required schedule of Monday-Friday 1pm - 9pm EST.
• Training period is required full attendance
• Company will provide a laptop and headset
• Must have stable internet WIFI service

PERSONAL QUALITIES

Passionate about pet health and wellness; Upbeat personality; genuinely friendly; strong desire to help people; patient; respectful; team player; customer focused; positive energy; passion to learn; coachable; integrity; self-motivated; scrappiness and grit a must!

RESPONSIBILITIES

• Treat Pet Parents with the utmost respect and patience
• Calm and courteous with customers and employees alike
• Assist customers with placing online orders
• Respond to inquiries about shipments and products
• Communicate with customers through various channels such as phone, email and web chat.
• Other duties as assigned

EXPERIENCE/SKILLS NEEDED

• Excellent customer service skills
• Genuinely friendly, courteous and helpful
• Superior communication skills both written and verbal
• Ability to read and interpret documents properly
• Patient and respectful team player who is willing to do what it takes to support the group
• Must have a love for pets health and wellness

QUALIFICATIONS NEEDED

• High School Diploma or equivalent
• Experience in a customer service setting
• Call center experience required
• Strong verbal and written communication skills
• Great interpersonal communication
• Proficient in the use of PC’s
• Ability to work rotating holidays as needed

PetMeds is a Drugfree Workplace, and employment is contingent upon successfully passing a pre-employment Drug Screen and Background Check.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Remote

Application Question(s):

• Which schedule are you interested in?

Schedule 1: Sun 9am – 5pm, M/T/Th/F 1230pm-9pm
Schedule 2: Sat 930am – 6pm, M-W/F 1230pm-9pm

• Do you reside in either FL, SC or TN?

Experience:

• Remote Call Center Customer Service: 2 years (Required)
• Customer Service Chat Support: 1 year (Required)

Work Location: Remote