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Form of work
SalaryJob Description:
Process orders received; reviewing for accuracy of pricing, codes and nomenclature
- Confirm orders, along with all pertinent information, to customer in timely manner
- Provide customers with accurate updates on order status, ensuring expectations are set clearly
- Address customer concerns and complaints; initiating an internal case to capture details when necessary and bringing case to resolution
- Organized and able to multi-task / prioritize to ensure workload is being managed successfully and accurately
- Efficiently and professionally responds to customer and Account Manager inquiries
- Decipher and distribute requests to the appropriate internal departments
- Communicate efficiently with the off-site corporate office contacts
- Set-up customers to access our Web Portal to retrieve available documentation
- Other duties as assigned
Requirements:
- High school diploma or equivalent required; College degree preferred
- 2 years prior Customer Care experience preferred; Flavor or Fragrance industry experience preferred
- Proficiency in Microsoft Office Suite and ability to learn order processing and data management software
- Excellent verbal & written communication skills
- Detail oriented with strong organizational and prioritization skills
- Effective problem solving skills
- Must be highly customer focused
- Ability to handle customers in difficult situations
- Ability to work in a fast paced environment
- Ability to multi-task
- Ability to work in a team setting
- Ability to read and comprehend simple instructions
- Ability to process simple math transactions in various units of measure
Benefits:
High quality/low cost medical, dental, and vision insurance. Generous 401K match of 6% with immediate vesting. Flexible time off policy.
We are an Equal Employment Opportunity (“EEO”) Employer.
It has been and will continue to be a fundamental policy of FFS/Lucta not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.
